System Support Specialist

Leidos • Huntsville, AL

1d

About The Position

This System Support Specialist (SSS) position is responsible for providing troubleshooting assistance and problem resolution for computer systems in a variety of environments. Position will work under the direction of the center NEST MSFC Center Operations Manager in support of the NASA End-user Services & Technologies (NEST) program. Candidate will be responsible for delivering, installing, and troubleshooting hardware, operating systems, software, and integration issues of Personal Computers including Apple devices. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.

Requirements

• High School Diploma OR GED.
• 4 years of Information Technology (IT) Support experience.
• Professional communication skills – writing and verbal.
• Windows Operating System (current versions).
• Mac OS (current versions).
• US Citizenship is required and able to obtain Public Trust security clearance.

Nice To Haves

• Knowledge and experience with of NASA desktop compute environment and software suite.
• Usage of ServiceNow for handling Incidents and Service Request.

Responsibilities

• Deliver all new services to customers including mobile, print and computer services.
• Troubleshoot and resolve customer issues assigned to the employee.
• Interact daily with NASA customers to provide consult on NEST services.
• Initial problem identification and troubleshooting of system problems and primary interface to NASA customers.
• Provide system support and guidance to adjust or obtain services.
• Assist end users with hardware and software requests.

Benefits

• Health and Welfare benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED