System Administrator (SA) Skill Level 2
About The Position
Wyetech is hiring a Level 2 System Administrator to support the implementation, troubleshooting, maintenance, and day-to-day operation of IT systems in a Federal Government environment. The role manages IT infrastructure and related processes, supports client/server, storage, network, and mobile devices, and provides Tier 1 Help Desk and Tier 2 escalation support. The administrator monitors system performance, diagnoses and resolves problems, optimizes operations and resource utilization, and performs capacity analysis and planning. The role configures and manages UNIX and Windows operating systems; installs and loads operating system software; maintains system integrity; configures network components; and implements operating system enhancements to improve reliability and performance. It also supports dispatch and hardware problems, remains involved through resolution, and communicates escalations, ticket analysis, system status, and incident resolutions to agency management and internal customers. The position requires seven years of experience in programs and contracts of similar scope, type, and complexity within the Federal Government, plus a bachelor's degree in a technical discipline from an accredited college or university. Five additional years of system administration experience may substitute for the degree. Candidates must be U.S. citizens and have an active TS clearance with a customer-appropriate polygraph, which must be maintained along with applicable program access requirements throughout employment. Wyetech describes its corporate culture as award-winning and offers an employee experience supporting federal government customers. The listed hourly pay range is $70.68–$89.33; actual compensation may vary based on factors including contract rates, education, relevant experience, skills, certifications, and location.
Requirements
- Seven years of experience in programs and contracts of similar scope, type, and complexity within the Federal Government.
- Bachelor's degree in a technical discipline from an accredited college or university, or five additional years of system administration experience in lieu of the degree.
- Experience implementing, troubleshooting, and maintaining IT systems and managing their daily configuration and operation.
- Experience providing Tier 1 Help Desk and Tier 2 escalation support, including identifying, diagnosing, and resolving problems.
- Experience assisting users with IT systems and supporting client/server systems, storage devices, network devices, and mobile devices.
- Experience monitoring systems, resolving operational issues, optimizing resource utilization, and conducting capacity analysis and planning.
- Experience troubleshooting hardware and IT system problems.
- Experience configuring and managing UNIX and Windows operating systems, installing operating system software, maintaining system integrity, configuring network components, and implementing operating system enhancements.
- Experience escalating issues and communicating system status, incident resolutions, and detailed ticket analysis to agency management and internal customers.
- Active TS clearance with a customer-appropriate polygraph.
- U.S. citizenship.
- Ability to maintain applicable security clearance and program access requirements throughout employment.
Responsibilities
- Implement, troubleshoot, maintain, and operate IT systems.
- Manage daily IT system configuration and operations, infrastructure, and related processes.
- Provide Tier 1 Help Desk and Tier 2 escalation problem identification, diagnosis, and resolution.
- Assist users in accessing and using IT systems.
- Monitor and resolve operational issues affecting client/server, storage, network, and mobile devices.
- Optimize system operations and resource utilization, and perform system capacity analysis and planning.
- Troubleshoot IT systems, hardware, and dispatch-system problems, and remain involved through resolution.
- Configure and manage UNIX and Windows operating systems; install and load operating system software.
- Maintain system integrity, configure network components, and implement operating system enhancements to improve reliability and performance.
- Escalate technical issues and communicate status to agency management and internal customers.
- Provide detailed analysis and feedback for escalated tickets.
- Maintain applicable security clearance and program access requirements throughout employment.
Benefits
- Company contribution of 20% of each employee's gross compensation to a SEP IRA, with no employee matching requirement; contributions are fully vested from day one.
- PTO plan of up to 200 hours annually, with the ability to adjust PTO allocation at the start of each calendar year.
- Voluntary medical plan options, some with a Health Savings Account.
- Vision and dental benefits.
- Life and AD&D benefits.
- Short- and long-term disability insurance.
- Hospital indemnity, accident, and critical illness insurance.
- Optional identity theft and legal protection services.
- Employee referral bonus eligibility up to $10,000.
- Mobility among Wyetech-supported contracts.
- Team-building events, including monthly lunches, a summer company picnic, and an annual holiday party.
- Two complimentary branded clothing orders annually.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
