Windows System Administrator, Level 2

Independent Software•Columbia, MD

About The Position

At Independent Software, the System Administrator Level 2 administers, maintains, and troubleshoots Windows-based IT systems in a mission-critical environment. The role supports physical and virtual servers, system availability, backups and recovery, software updates, and infrastructure upgrades. The position also provides advanced technical support, assists with system improvements, and works with engineering and operational teams to maintain reliable and secure IT services. It supports operational systems in a 24/7 environment.

Requirements

Strong Windows System Administration experience supporting physical and virtual systems.
Experience with system installation, configuration, patching, maintenance, and upgrades.
Experience performing system backups, restoration, and recovery.
Strong hardware, software, and network troubleshooting skills.
Experience providing Tier 2 and Tier 3 technical support.
Knowledge of server administration, system monitoring, capacity planning, and performance optimization.
Familiarity with DevOps environments and the ability to research and implement technical solutions.
Strong technical documentation, communication, and problem-solving skills.
Meet one of the following education and experience paths: a bachelor's degree in Computer Science, Information Assurance, Information Security Systems Engineering, or a related discipline from an accredited college or university, plus 10 years of relevant System Administration experience; or, without a bachelor's degree, 15 years of relevant System Administration experience.
Current DoD 8570 IAT Level II certification required.
Must possess an active TS SCI with appropriate Polygraph.

Nice To Haves

CompTIA Security+ certification preferred.

Responsibilities

Install, configure, administer, and maintain Windows servers and workstations in physical and virtual environments.
Perform system upgrades, patch management, software installations, and configuration changes.
Monitor system availability, performance, capacity, and data integrity.
Perform system backups, restoration, and recovery operations.
Provide Tier 2 and Tier 3 technical support for hardware, software, and system connectivity issues.
Troubleshoot server, desktop, LAN/WAN, and related infrastructure issues.
Configure and maintain server hardware, network interfaces, and client/server environments.
Support system testing, hardware and software upgrades, and acceptance testing.
Research and implement technical solutions supporting DevOps environments.
Develop and maintain system administration procedures, technical documentation, and inventory records.
Coordinate with customers, vendors, developers, and networking teams to resolve technical issues.
Support operational systems in a 24/7 environment.