System Administrator Skill Level 2

Wyetech•Annapolis Junction, MD

16h

About The Position

Wyetech is seeking a System Administrator Skill Level 2 to implement, configure, operate, troubleshoot, maintain, and optimize mission-critical IT systems in a secure operational environment. The role manages enterprise IT infrastructure and supports system availability, performance, and daily operations across client/server systems, storage infrastructure, network and mobile devices, and related technologies. The System Administrator administers UNIX and Windows operating systems, provides Tier 1 Help Desk and Tier 2 escalation support, assists users with access and system functionality, and coordinates incident resolution. The role also monitors operational health and resource utilization, supports capacity planning and operating system enhancements, documents technical issues, and communicates escalated issues and status to agency management and internal customers. Additional System Administration responsibilities may be assigned to support mission objectives. The position requires an active TS/SCI clearance with a Full Scope Polygraph completed within the past seven years, U.S. citizenship, and the ability to maintain applicable clearance and program access requirements. Candidates must qualify through either a technical bachelor's degree and ten years of relevant System Administrator experience, or fifteen years of relevant experience as a substitute for the degree requirement. Wyetech describes its workplace as an award-winning corporate culture supporting federal government customers. The posting lists an hourly pay range of $67.24–$84.98; actual compensation may vary based on contract rates, education, experience, skills, certifications, and location. Wyetech also describes various contract and work locations, including Maryland, Virginia, Colorado, Texas, Utah, Alaska, Hawaii, and OCONUS.

Requirements

Active TS/SCI clearance with Full Scope Polygraph; the polygraph must be in scope and completed within the past seven years.
U.S. citizenship and ability to maintain applicable security clearance and program access requirements throughout employment.
Meet one of the labor-category qualification pathways: a bachelor's degree in a technical discipline from an accredited college or university and ten years of System Administrator experience supporting programs and contracts of similar scope, type, and complexity; or fifteen years of relevant System Administration experience supporting similar programs and contracts, with five additional years substituting for the bachelor's degree requirement.
Demonstrated experience implementing, configuring, administering, troubleshooting, and maintaining enterprise IT systems.
Experience managing daily system operations, infrastructure configurations, and associated IT processes.
Hands-on experience administering UNIX and Windows operating systems, including installing, loading, configuring, updating, and maintaining operating system software.
Experience supporting client/server architectures, storage systems, network devices, and related IT infrastructure.
Experience providing Tier 1 Help Desk and Tier 2 escalation support, including advanced troubleshooting and issue resolution.
Experience assisting users with system access, account-related issues, application functionality, and general IT support.
Experience monitoring system availability, operational health, performance, and resource utilization.
Experience diagnosing and resolving operating system, hardware, software, network connectivity, and infrastructure issues.
Experience maintaining system integrity and supporting configuration management activities.
Experience troubleshooting and configuring network components in enterprise IT environments.
Experience supporting hardware incident dispatch, escalation, and resolution activities.
Experience implementing operating system enhancements and configuration improvements to improve reliability and performance.
Experience performing system capacity analysis, resource utilization assessments, and infrastructure planning.
Experience documenting technical incidents, troubleshooting procedures, corrective actions, and resolution status.
Experience communicating escalated technical issues and status updates to management and internal customers.
Strong analytical, troubleshooting, technical documentation, communication, customer support, and problem-solving skills.
Ability to manage multiple technical priorities and respond effectively to operational support requirements.

Responsibilities

Implement, troubleshoot, and maintain IT systems and enterprise infrastructure.
Manage daily infrastructure configuration, administration, and operational activities.
Maintain system availability, stability, and reliability; monitor operations and identify functionality or performance issues.
Support client/server systems, storage infrastructure, network devices, mobile devices, and associated technologies.
Configure and maintain system services, operating system settings, and infrastructure components; perform routine maintenance, configuration changes, and software updates.
Provide Tier 1 Help Desk support, including problem identification, diagnosis, troubleshooting, and resolution.
Provide Tier 2 escalation support for complex technical issues requiring advanced troubleshooting.
Assist users with access to and use of IT systems, applications, and associated services; investigate user-reported hardware, software, operating system, and connectivity problems.
Document incidents, troubleshooting activities, resolution procedures, and support records; escalate unresolved issues and coordinate timely resolution with technical teams and internal customers.
Administer, maintain, configure, and troubleshoot UNIX and Windows operating systems; install, load, configure, update, and maintain operating system software.
Diagnose operating system errors, performance issues, and configuration problems; maintain system integrity and support secure configurations.
Implement operating system enhancements and configuration improvements to increase reliability, stability, and performance.
Manage system resources, processes, services, and configurations; support upgrades, maintenance, and configuration changes.
Monitor client/server, storage, network, and mobile device infrastructure; analyze logs, alerts, and diagnostic information to identify issues.
Coordinate corrective actions, hardware dispatch, and incident resolution through successful completion; communicate incident status and progress to customers and management.
Perform system capacity analysis and planning; assess resource utilization and operational trends and recommend performance, efficiency, reliability, and availability improvements.
Support planning for system upgrades, capacity expansion, and infrastructure improvements, and coordinate approved enhancements with technical teams.
Troubleshoot and configure network components; diagnose connectivity issues affecting systems, storage, and enterprise applications.
Support hardware installation, configuration, maintenance, and troubleshooting; coordinate hardware incident dispatch and escalation.
Maintain configuration, incident, performance, and resource-utilization documentation; recommend corrective actions and process improvements.
Communicate escalated technical findings, recommendations, operational concerns, risks, and status updates to agency management and internal customers.
Coordinate with engineering, infrastructure, and other technical teams to resolve complex issues.
Perform additional System Administration responsibilities as required to support mission objectives.

Benefits

Company contribution of 20% of each employee's gross compensation to a Simplified Employee Pension (SEP) IRA, with no employee matching requirement; contributions are fully vested from day one.
Paid time off plan of up to 200 hours annually, aligned with applicable state leave regulations, with flexibility to adjust PTO allocation at the start of each calendar year.
Voluntary medical plan options, some with a Health Savings Account (HSA), for eligible full-time employees.
Vision and dental benefits.
Life and AD&D benefits.
Short- and long-term disability benefits.
Hospital indemnity, accident, and critical illness insurance options.
Optional identity theft and legal protection services.
Employee referral bonus eligibility up to $10,000.
Mobility among Wyetech-supported contracts.
Team-building events, including monthly lunches, a summer company picnic, and an annual holiday party.
Two complimentary branded clothing orders annually.