System Administrator (SA) Skill Level 2

Wyetech•Fort Meade, MD

About The Position

Wyetech is seeking a Level 2 System Administrator to support the implementation, troubleshooting, maintenance, and daily operation of IT systems in a Federal Government environment. The role manages IT infrastructure and provides Tier 1 Help Desk and Tier 2 escalation support, including administration of UNIX and Windows operating systems. The System Administrator helps ensure the reliability, availability, and performance of mission-critical systems across client/server environments, storage systems, network devices, mobile devices, and associated infrastructure. Responsibilities include diagnosing and resolving technical issues, monitoring system performance, optimizing resource utilization, performing capacity analysis and planning, and communicating system status and incident resolutions to agency management and internal customers. The role also supports dispatch and hardware problems and remains involved through their resolution. The position requires seven years of experience in programs and contracts of similar scope, type, and complexity within the Federal Government, plus a bachelor's degree in a technical discipline or five additional years of system administration experience in lieu of the degree. Candidates must be U.S. citizens and hold an active TS clearance with a customer-appropriate polygraph, which must be maintained along with applicable program access requirements throughout employment. Wyetech offers an employee retirement contribution, paid time off, voluntary benefits, referral bonuses, opportunities to move among supported contracts, and company events. The position lists an hourly pay range of $70.68–$89.33; compensation depends on factors including contract rates, education, experience, skills, certifications, and location.

Requirements

Seven years of experience in programs and contracts of similar scope, type, and complexity within the Federal Government.
Bachelor's degree in a technical discipline from an accredited college or university, or five additional years of system administration experience in lieu of the degree.
Active TS security clearance with a customer-appropriate polygraph.
U.S. citizenship.
Must maintain applicable security clearance and program access requirements throughout employment.
Experience implementing, troubleshooting, and maintaining IT systems.
Experience managing IT system configuration and daily operations and providing Tier 1 and Tier 2 support.
Experience supporting client/server systems, storage devices, network devices, and mobile devices.
Experience configuring and managing UNIX and Windows operating systems, installing operating system software, maintaining system integrity, and configuring network components.
Experience diagnosing technical and hardware problems, monitoring systems, optimizing resource utilization, and performing capacity analysis and planning.
Experience escalating issues and communicating system status, resolutions, and ticket analysis to agency management and internal customers.

Responsibilities

Support implementation, troubleshooting, and maintenance of IT systems.
Manage daily configuration and operation of IT systems and related infrastructure.
Provide Tier 1 Help Desk and Tier 2 escalation support, including problem identification, diagnosis, and resolution.
Assist users with accessing and using IT systems.
Monitor day-to-day operations and resolve issues involving client/server systems, storage, network devices, and mobile devices.
Optimize system operations and resource utilization; perform system capacity analysis and planning.
Troubleshoot IT systems, hardware, and operational problems, including dispatch-related issues, and remain involved in resolution.
Configure and manage UNIX and Windows operating systems; install and load operating system software.
Maintain system integrity, configure network components, and implement operating system enhancements to improve reliability and performance.
Escalate technical issues and communicate status and resolutions to agency management and internal customers.
Provide detailed analysis and feedback for escalated tickets.

Benefits

Company automatically contributes 20% of each employee's gross compensation to a Simplified Employee Pension (SEP) IRA, with no employee matching required; contributions are fully vested from day one.
Paid time off plan of up to 200 hours annually, aligned with applicable state leave regulations; employees can adjust their PTO allocation at the start of each calendar year.
Voluntary medical plan options, some with a Health Savings Account (HSA).
Vision and dental benefits.
Life and AD&D benefits.
Short- and long-term disability benefits.
Hospital indemnity, accident, and critical illness insurance.
Optional identity theft and legal protection services.
Employee referral bonus eligibility up to $10,000.
Mobility among Wyetech-supported contracts.
Team-building events, including monthly lunches, a summer company picnic, and an annual holiday party.
Two complimentary branded clothing orders annually.