Switchboard Operator

UVA Community Health • Manassas, VA

8d • $18 - $23

About The Position

The Switchboard Operator serves as the organization’s primary telephone communication hub. The role professionally answers and routes incoming calls, supports emergency communications, and performs overhead paging and code activation in accordance with hospital policies and procedures. The operator also assists with conference calls and transfers, documents call details when required, protects confidential information, and collaborates with departments across the organization. The position requires clear and professional communication, composure in high-stress situations, and adherence to hospital safety, communication, and emergency procedures.

Requirements

• High school diploma or GED required.
• Must communicate effectively with people of diverse backgrounds and all levels of authority.
• Ability to maintain confidentiality.
• Must be flexible and able to respond to changing priorities in a fast-paced environment.
• Manual dexterity and vision necessary to operate phones, computers, and keyboards.
• Must have a clear, calm, pleasant, and professional telephone voice and manner.
• Ability to hear and understand phone calls.
• Basic computer proficiency and ability to navigate call-handling systems.
• Ability to multitask and maintain accuracy during high call volumes.
• Previous experience in customer service, a call center, or hospital communications is preferred.
• Refer to the Life Support Training Policy for additional details.

Nice To Haves

• Ability to communicate clearly and professionally with Spanish-speaking clients, patients, or colleagues in spoken and written contexts.

Responsibilities

• Answer incoming telephone calls promptly, professionally, and courteously.
• Accurately route calls to departments, patient rooms, or staff using directory systems.
• Perform overhead paging, including emergency codes, according to established protocols.
• Assist with conference calls and call transfers.
• Respond calmly and effectively to emergency and high-stress situations.
• Document call details accurately, including times, names, and instructions when required.
• Maintain confidentiality of patient, employee, and organizational information.
• Communicate clearly using established phone etiquette and phonetic clarification when needed.
• Collaborate with Security, Nursing, Guest Services, providers, and other departments.
• Follow hospital safety, communication, and emergency procedures.
• Perform additional duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED