Switchboard Operator (TEMP)

Brazos Valley•Bryan, TX

About The Position

The Switchboard Operator in Workforce Development is the first point of contact for clients, employers, and other stakeholders. The role provides courteous, efficient phone support by managing incoming calls, routing inquiries to appropriate staff or departments, and sharing basic information about workforce development programs and services. The operator handles high call volumes professionally, maintains contact directories, and may help schedule appointments or assist walk-in clients. The position also involves operating telephone, switchboard, intercom, paging, and public-address systems; routing emergency calls; relaying written and verbal messages; arranging calls as instructed; and performing clerical work. The operator is expected to complete assigned work to project standards, communicate progress and issues to the manager and team, identify and help mitigate risks, follow project schedules and procedures, contribute to continuous improvement, use resources responsibly, and uphold TWC guidelines and organizational policies.

Requirements

Two years of experience in customer and personal service, including knowledge of customer needs assessment, service quality standards, and evaluation of customer satisfaction.
High school diploma or equivalent.
Valid Texas Driver's License and automobile liability insurance as required by the State of Texas.
Access to reliable transportation for travel within the service area.
Effective written communication and reading comprehension skills.
Ability to convey information effectively and listen attentively, understand others, and ask questions as appropriate.
Service-oriented approach and ability to look for ways to help people.
Critical thinking, oral comprehension, problem sensitivity, and written comprehension.
Knowledge of administrative and clerical procedures and systems, including word processing and managing files and records.
Ability to drive for extended periods and occasionally lift or move up to 25 pounds and set up a display area.

Nice To Haves

Some college hours preferred.

Responsibilities

Operate communication systems, including telephone, switchboard, intercom, paging, and public-address equipment.
Answer incoming calls, greet callers, provide information, transfer calls, and take messages as needed.
Route emergency calls appropriately and transfer non-responsive customer calls to management or assigned staff.
Page individuals about telephone calls using paging and interoffice communications equipment.
Relay and route written and verbal messages.
Place telephone calls or arrange conference calls as instructed.
Perform clerical duties, including typing, proofreading, accepting orders, scheduling appointments, and sorting mail.
Maintain a clean, uncluttered work area and maintain contact directories.
Answer basic questions about programs using reference charts.
Complete assigned tasks within defined scope, schedule, quality parameters, and project standards.
Communicate progress, potential delays, and issues to the manager and collaborate with team members.
Identify and communicate risks, and participate in risk mitigation.
Follow the project schedule, established procedures, methodologies, and standards.
Participate in retrospectives, document lessons learned, and provide constructive feedback on processes.
Use allocated resources efficiently and support cost-control efforts.
Take responsibility for assigned deliverables and uphold professional and ethical standards in line with TWC guidelines and organizational policies.
Perform other related duties as assigned.