Switchboard Operator

Mayo Clinic • Austin, MN

5d

About The Position

The Switchboard Operator greets and welcomes patients and members of the general public who call the facility, providing courteous service in accordance with organizational policies and guidelines. The operator provides direction and information to internal and external callers. Following established hospital policies, the operator accurately and promptly carries out general and emergency procedures, including placing phone calls and making overhead public address announcements, pages, and other electronic notifications. Operators also perform related tasks and projects as directed. The Communication Center operates 24 hours a day, and operators must be prepared to work any shift.

Requirements

• High school diploma or GED.
• Two years of customer service experience.
• Computer keyboarding skills and general telephone knowledge.
• High concentration, memory retention, and attention to detail.
• Competency in spoken communication, interaction and versatility, decision making and problem solving, coping, commitment to task, tolerance of ambiguity, and decisiveness.
• Ability to work both with a team and independently.
• Ability to clearly speak, write, and understand English, and to be understood when speaking English.
• Preparedness to work any shift, as the Communication Center operates 24 hours a day.
• May be required to work weekends or overtime.

Nice To Haves

• Vocational training in an office curriculum.
• One year of experience as a telephone operator or in a similar role.

Responsibilities

• Greet and welcome patients and members of the general public who call the facility in a courteous manner while following organizational policies and guidelines.
• Provide direction and information to internal and external callers.
• Follow general and emergency procedures accurately and promptly in accordance with hospital policies.
• Place phone calls and make overhead public address announcements, pages, and other electronic notifications.
• Perform other related tasks and projects as directed.
• Maintain regular and acceptable attendance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED