Switchboard Operator

Brightli • Springfield, MO

9d • Onsite

About The Position

Join a compassionate, collaborative team as an on-site Switchboard Operator in a call center. The role connects callers with appropriate services, coordinates appointments, maintains accurate client information, and provides calm, professional support to customers with routine and urgent needs. It is suited to an organized, customer-focused professional who communicates clearly, types accurately, and is comfortable navigating multiple computer systems.

The position is part of the Centralized Scheduling department at the Springfield, Missouri location. Brightli describes its mission as improving client care, reducing the financial burden on community mental health centers through shared resources, advocating for increased access to mental health and substance use care, and evolving behavioral health services to better meet clients’ needs. The organization values belonging, connection, varied backgrounds, and an authentic workplace. Burrell Behavioral Health is a smoke- and tobacco-free workplace and an equal opportunity employer.

Requirements

• High school diploma or GED.
• Excellent verbal and written communication, organization, and typing skills.
• Ability to work independently while maintaining accuracy, professionalism, and attention to detail.
• Ability to use computers, websites, and multiple software systems confidently.
• Current driver’s license, acceptable driving record, and current auto insurance.
• Successful completion of required background screenings, including criminal record, driving record, abuse and neglect, and fingerprint checks.

Nice To Haves

• Previous customer service experience.

Responsibilities

• Answer incoming and interoffice calls, identify callers’ needs, and connect them promptly with appropriate team members or services.
• Screen customer contacts for routine and crisis-related needs and process calls according to established procedures.
• Schedule and cancel client appointments accurately, including documenting the correct cancellation disposition.
• Verify client addresses, phone numbers, insurance details, and other demographic information at each appointment check-in.
• Send appointment letters and reminders; maintain files and activity logs; prepare reports; and enter information promptly into tracking systems.
• Use designated websites and software systems to verify insurance eligibility and referral sources.
• Communicate professionally and collaborate effectively with clinic staff to support a positive customer experience.
• Protect confidential information and follow HIPAA guidelines in interactions with customers and coworkers.
• Perform other duties as assigned by the supervisor.

Benefits

• Employee Assistance Program offering 24/7 counseling services, legal assistance, and financial consultation for the employee and household at no cost.
• Mileage reimbursement for work functions requiring travel.
• Employee discounts for hotels, theme parks and attractions, and college tuition.
• Paid time off package for full-time employees.
• Health, dental, vision, retirement, life insurance, and other benefits for full-time employees.
• Initial, ongoing, comprehensive, and supportive training.
• Career mobility and advancement opportunities, including promoting from within.
• Work culture that promotes employee well-being and values employees as people.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED