Switchboard Operator (8am-4:30pm)

Bobby Dodd Institute•Murfreesboro, TN

2d•Onsite

About The Position

At Bobby Dodd Institute, we believe in an inclusive world where people of differing abilities can lead more independent and purposeful lives when provided the right guidance, support and opportunities. This role involves screening and routing incoming calls using an electronic attendant console, and providing instructions and assistance to callers within and outside the medical center.

Requirements

High School Diploma/GED
Excellent written & verbal communication skills
Working knowledge of Microsoft Excel and Word
Excellent grammar and proofreading skills
Must have a good speaking voice.
Minimal typing involved to access phone directory
Excellent customer service skills
Must be able to work any rotating shift if needed
Must be able to pass criminal background check
Must work well in a team environment & possess excellent organizational, interpersonal, decision- making and prioritization skills.

Responsibilities

Process all incoming/outgoing calls
Answer emergency calls & alarms and follow SOP regarding routing/ reporting
Maintain appropriate records
Perform overhead paging services as required within the hospital
Provide general information as requested (I.e. visiting hours)
Provide pager distribution within the hospital for specific VA employees

Benefits

Dental insurance
Vision insurance
Employee assistance program
Flexible spending account
Health insurance
Two weeks paid time off after one year
Eleven paid federal holidays
Retirement plan
Health and welfare pay that is used to pay for benefits the employee chooses, such as medical, dental and vision
Fixed Indemnity policy to help offset medical and prescription costs