Switchboard Operator - Nights

Beth Israel Lahey Health•Newburyport, MA

6d•$17 - $23•Onsite

About The Position

Join Anna Jaques Hospital (AJH), a distinguished not-for-profit community hospital nestled in the picturesque coastal community of Newburyport, Massachusetts. Since 1884, AJH has been a cornerstone of healthcare excellence in the Merrimack Valley, North Shore, and Southern New Hampshire regions, renowned for our commitment to high-quality care and exceptional patient satisfaction. Located just 35 miles northeast of Boston, AJH offers the perfect blend of a supportive community hospital environment and the vast opportunities that come with being part of Beth Israel Lahey Health, one of the largest healthcare systems in the region. As a member of our team, you'll be part of a network of over 39,000 caregivers and staff dedicated to providing extraordinary care to more than 1.7 million people from 150+ cities and towns across Eastern Massachusetts and Southern New Hampshire. Discover a rewarding career at AJH, where you can make a meaningful impact within a close-knit community while advancing your professional growth within a thriving healthcare system.

Requirements

Must possess verbal and written skills to communicate effectively and courteously with a diverse group of professional and non-professional members of the health care team, patients and family/significant others.
Must possess ability to clearly make overhead announcements for codes and emergencies.

Nice To Haves

One to two years in general switchboard experience preferred.
Previous experience in a hospital setting preferred.

Responsibilities

Relays incoming, outgoing and interoffice calls using the telephone switchboard.
Relays information over paging and beeper systems as needed.
Displays patience and tact when dealing with hospital personnel.
Presents the department in a positive manner to visitors, vendors, and hospital personnel.
Maintains courteous and pleasant attitude 100% of the time to patients, family and staff.
Maintains confidential patient and department information.
Manages emergency situations for fire and safety as they arise.
Responds immediately to Code Blue calls and completes necessary communication.
Responds immediately to Code Red, Code 444 phone calls and alarms. Completes necessary communications.
Responds to Maintenance, Security and Code Alert alarms immediately and completes necessary communication.
Log all information in log book as required.
Provides information services to staff, visitors and patients.
Trains new switchboard operators as assigned by the chief information officer.
Trains switchboard operators for the proper operation of the board, security systems, and paging systems.
Demonstrates commitment to professional growth and competence.
Attends all mandatory departmental and hospital in-services. Follows written goals and objectives.
Seeks education and learning experience in areas of identified growth needs.