Switchboard Operator - Paramedic

Lifepoint Health • Beckley, WV

19d • Onsite

About The Position

The Switchboard Operator - Paramedic supports emergency communication operations by coordinating critical information flow between EMS providers, hospital teams, and regional partners to ensure timely and effective patient care. The role supports the Region 1 Medical Command Center, activates response teams, receives and relays patient information, and coordinates communications during emergencies. It also maintains documentation and performs clerical tasks while adhering to confidentiality and HIPAA standards.

The schedule is full-time and varied, combining nights, days, and weekends. The schedule consists of three 12-hour shifts, with the possibility of picking up a 4-hour shift.

Requirements

• Current certification as a West Virginia EMT Paramedic.
• At least 2 years of recent and active field experience as a Paramedic.
• High school diploma or equivalent.
• Strong verbal and written communication skills to accurately relay critical information.
• Ability to multitask and prioritize urgent communications in a fast-paced environment.
• Working knowledge of emergency medical protocols, dispatch procedures, and regional EMS systems.
• Proficiency with basic computer applications and clerical tasks such as data entry and report preparation.
• Detail-oriented, with strong organizational skills for managing documentation and supporting operational functions.
• Ability to collaborate effectively with EMS providers, hospital staff, and emergency response teams.
• Ability to remain calm and make sound decisions under pressure.

Responsibilities

• Establish communication linkages and promptly relay critical information to the patient care team in support of the Region 1 Medical Command Center.
• Activate appropriate response teams for patient care alerts, including STEMI, trauma, and stroke alerts.
• Receive and relay patient information from inbound ground and air transport units according to protocol.
• Serve as a regional communication and disaster resource coordinator during emergencies.
• Maintain accurate and timely documentation to support continuity of patient care and regulatory compliance.
• Prioritize multiple urgent communications and manage information flow under pressure.
• Collaborate with EMS providers, hospital staff, and emergency response partners to coordinate patient care.
• Perform clerical duties, including filing, mail preparation, data entry, scanning, and faxing, while adhering to confidentiality and HIPAA standards.

Benefits

• Multiple levels of medical, dental, and vision coverage for full-time and part-time employees.
• Life, accident, critical illness, and hospital indemnity insurance.
• Short- and long-term disability insurance.
• Paid family leave and paid time off.
• Higher education and certification tuition assistance.
• Loan assistance.
• 401(k) retirement package with company match.
• Wellness programs, including free gym memberships, virtual care appointments, mental health services, and discount programs.
• Ongoing learning and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED