Switchboard Operator

Smugglers’ Notch Resort Vermont•Jeffersonville, VT
•Onsite

About The Position

Do you have a friendly, personable voice and a passion for helping others? Join our team as a Switchboard Operator, where your welcoming tone will be the first impression guests receive. This role is perfect for someone who thrives in a fast-paced, team-oriented environment and enjoys variety in their day. Your voice matters, literally! Be the friendly connection that sets the tone for an outstanding guest experience. Apply now and help create unforgettable moments at the resort.

Requirements

  • An enthusiastic and positive attitude
  • Confidence with computer technology and software systems
  • Strong customer service and communication skills
  • Ability to multitask and stay composed in a fast-moving setting

Responsibilities

  • Answer and direct incoming calls with professionalism and warmth
  • Dispatch guest requests using our hospitality software system
  • Handle emergence and 911 calls swiftly and accurately
  • Communicate clearly and effectively with both guests and staff
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