Switchboard Operator

SAIC • Flexwork, GA

17h

About The Position

SAIC is seeking Switchboard candidates for its Defense & Civilian Sector in support of the US Department of Transportation (DOT). The DOT Switchboard Agent serves as the first point of contact for the DOT customer base, answering incoming calls and directing callers to the appropriate department. The role also involves researching information for callers, maintaining call records and directory information, and training new staff.

Requirements

• High school diploma and 2 years of working experience; a degree may be substituted with 2 additional years of related experience.
• At least 1 year of experience providing customer service support in a business organization.
• Excellent phone skills.
• Strong communication and listening skills.
• Basic computer proficiency.
• Must be able to obtain a Public Trust Clearance.
• U.S. citizenship required.

Nice To Haves

• Experience in a customer service role.

Responsibilities

• Answer incoming calls and redirect callers to the appropriate DOT department using the Switchboard Directory and other DOT resources.
• Research the DOT intranet and/or internet to help provide callers with information.
• Record calls daily in a spreadsheet.
• Research, collect, and verify Switchboard Directory information for customers and DOT personnel.
• Maintain the Switchboard Directory, ensuring phone numbers, email addresses, and websites are accurate.
• Train new staff.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED