SWITCHBOARD OPERATOR

VIA VISUALLY IMPAIRED ADVANCEMENT • Buffalo, NY

13d • $18 - $21 • Onsite

About The Position

VIA Visually Impaired Advancement is seeking a Switchboard Operator to work 16-40 hours per week. This position is primarily responsible for answering external and internal calls at the Buffalo VA hospital. Shift times may include daytime, evening, weekend and overnights. Ability to work holidays as scheduled. Applicants will be expected to maintain flexibility in scheduling to the extent practical to meet the needs of a 24 hour switchboard.

Requirements

• Demonstrate basic keyboarding and computer skills
• Proficient in use of assistive technology
• Demonstrate excellent internal and external customer service
• Maintain confidentiality and professionalism in a fast-paced environment
• Comfortable communicating with individuals in crisis or experiencing high levels of stress
• Effectively work with individuals of diverse backgrounds
• Effectively communicate with colleagues, customers, vendors and/or outside agencies
• Prioritize demands and respond accordingly
• Demonstrate detail orientation in completion of duties
• Apply agency standards in performance of position duties
• Demonstrate ability to problem solve when faced with ambiguity
• Ability to work independently
• High school diploma or equivalent
• Minimum of 6 months in switchboard operation in a hospital setting or related experience

Nice To Haves

• Ability to provide documentation of legal blindness preferred

Responsibilities

• Direct callers to desired area
• Execute hospital emergency codes
• Contact on-call physicians, medical and surgical teams, and key hospital staff
• Provide communication support to hospital staff
• Provide patient information as requested
• Provide general information to all patients, visitors, and VA staff

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED