Switchboard Operator

Bass Pro Shops • Springfield, MO

25d

About The Position

The Switchboard Operator operates the switchboard communication system while providing professional, customer-focused service to every caller. The role answers and routes inbound calls, places outbound calls, records accurate messages and callback information, and assists callers and employees with telephone and conference-call connections. The operator uses tact and discretion when screening or rerouting calls for executives and other limited-access VIPs, supports appropriate inbound employee requests, and monitors call times to meet efficiency and quality goals. The position performs duties under general supervision using established procedures, with occasional independent judgment to resolve issues and make recommendations about work practices.

Requirements

• High school diploma.
• Friendly and effective communication skills.
• Excellent speaking voice.
• Strong customer service skills.
• Knowledge of switchboards and phone systems.
• Ability to respond quickly and provide effective customer service in a fast-paced environment.
• High integrity and ability to maintain strict confidentiality.
• Strong attention to detail.
• Ability to remain calm under pressure or in conflict.

Responsibilities

• Project a positive and professional company image.
• Answer inbound calls and route them to the appropriate recipient.
• Take detailed, accurate notes and callback information and forward them to the appropriate recipient.
• Place outbound calls as requested by staff or customers.
• Handle customer and guest inquiries and provide assistance as needed.
• Assist executives, administrative assistants, and other employees with telephone and conference-call connections.
• Use diplomacy and tact when screening and potentially rerouting calls for executives and other limited-access VIPs.
• Support inbound employee and associate requests as appropriate.
• Monitor call times to meet efficiency and quality goals.
• Perform other duties as assigned.

Benefits

• Discounts on retail merchandise, restaurants, resorts, and conservation attractions
• Medical benefits
• Dental insurance
• Vision insurance
• Health Savings Account
• Flexible Spending Account
• Voluntary benefits
• 401(k) retirement savings
• Paid holidays
• Paid vacation
• Paid sick time
• Bass Pro Cares Fund

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED