SWITCHBOARD OPERATOR

Horizon Health•Paris, IL

4d•$15 - $21•Onsite

About The Position

Horizon Health is a Critical Access, Rural Health Facility comprised of 25-inpatient beds located in Paris, IL & a multitude of outpatient clinic settings including Family Practice and Specialty Clinics in Paris and surrounding cities. We have been serving residents of Edgar County since 1968 though community education, emergency services, and outpatient care. As we continue to expand our services & locations, our community has grown far beyond Paris. Our rich history and strong community support pave the way for the future of healthcare as we serve you—our family, friends, and neighbors. A Switchboard Operator is trained to work on clinic and hospital switchboard. Transfers phone calls in an appropriate and timely manner, readily available to help patients within scope of practice. Directs patients to the appropriate area in the department as needed. Immediately notifies advisory nurse of a potential critical patient. Assures all information collected is kept confidential per HIPPA.

Requirements

Excellent customer service skills; required.

Nice To Haves

High school graduate is preferred.
At least one year of general office experience; preferred.
Previous healthcare experience; preferred.

Responsibilities

Answers phones in a welcoming manner.
Answers basic questions and escalates further questions to the appropriate department.
Assist with answering patient and staff calls to help on anything needed.
Escalates patient concerns to the lead or Patient Access Manager
Transfers phone calls in an appropriate and timely manner.
Directs patients to the appropriate area in the department as needed.
Immediately notifies advisory nurse of a potential critical patient.
Assures all information collected is kept confidential per HIPPA.