Switchboard Operator - Paramedic

Lifepoint Health • Beckley, WV

19d • Onsite

About The Position

The Switchboard Operator - Paramedic supports emergency communication operations at Raleigh General Hospital by coordinating critical information among EMS providers, hospital teams, and regional partners. The role supports the Region 1 Medical Command Center, activates response teams for patient care alerts, receives and relays patient information from ground and air transport units, and helps coordinate communication during emergencies. It also includes accurate documentation and clerical duties, with adherence to confidentiality and HIPAA standards.

The position is full-time with a varied schedule combining nights, days, and weekends. The schedule consists of three 12-hour shifts, with the option to pick up a 4-hour shift. Candidates must hold a current West Virginia EMT-Paramedic certification and have at least two years of recent, active field experience as a paramedic.

Requirements

• Current certification as a West Virginia EMT Paramedic.
• At least 2 years of recent and active field experience as a Paramedic.
• High school diploma or equivalent.
• Strong verbal and written communication skills to accurately relay critical information.
• Ability to multitask and prioritize multiple urgent communications in a fast-paced environment.
• Working knowledge of emergency medical protocols, dispatch procedures, and regional EMS systems.
• Proficiency with basic computer applications and clerical tasks such as data entry and report preparation.
• Detail-oriented, with excellent organizational skills for managing documentation and supporting operational functions.
• Ability to collaborate effectively with EMS providers, hospital staff, and emergency response teams.
• Ability to remain calm and make sound decisions under pressure.

Responsibilities

• Support the efficient operation of the Region 1 Medical Command Center by establishing communication linkages and promptly relaying critical information to the patient care team.
• Activate appropriate response teams for patient care alerts, such as STEMI, Trauma, and Stroke.
• Receive and relay patient information from inbound ground and air transport units according to protocol.
• Serve as a regional communication and disaster resource coordinator, facilitating information flow during emergencies.
• Maintain accurate and timely documentation to support continuity of patient care and regulatory compliance.
• Prioritize multiple urgent communications and manage information flow under pressure.
• Collaborate with EMS providers, hospital staff, and emergency response partners to coordinate patient care.
• Perform clerical duties, including filing, mail preparation, data entry, scanning, and faxing, while adhering to confidentiality and HIPAA standards.

Benefits

• Medical, dental, and vision coverage options for full-time and part-time employees.
• Life, accident, critical illness, and hospital indemnity insurance.
• Short- and long-term disability insurance.
• Paid family leave and paid time off.
• Higher education and certification tuition assistance.
• Loan assistance.
• 401(k) retirement package with company match.
• Wellness programs, including free gym memberships, virtual care appointments, mental health services, and discount programs.
• Ongoing learning and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED