Switchboard Operator - Paramedic

Lifepoint Health • Beckley, WV

81d • Onsite

About The Position

The Switchboard Operator - Paramedic supports emergency communication operations by coordinating critical information flow between EMS providers, hospital teams, and regional partners to ensure timely and effective patient care. This role requires a current West Virginia EMT-Paramedic license and leverages field experience to activate response teams, manage urgent communications, and support rapid response during critical patient events. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

Requirements

• Current certification as a West Virginia EMT Paramedic required.
• Minimum of 2 years recent and active field experience as a Paramedic required.
• High school diploma or equivalent required.
• Strong verbal and written communication skills to accurately relay critical information.
• Ability to multitask and prioritize multiple urgent communications in a fast-paced environment.
• Working knowledge of emergency medical protocols, dispatch procedures, and regional EMS systems.
• Proficiency with basic computer applications and clerical tasks such as data entry and report preparation.
• Detail-oriented with excellent organizational skills to manage documentation and support operational functions.
• Ability to collaborate effectively with EMS providers, hospital staff, and emergency response teams.
• Ability to remain calm and make sound decisions under pressure.

Responsibilities

• Supports the efficient operation of the Region 1 Medical Command Center by establishing communication linkages and promptly relaying critical information to the patient care team.
• Activates appropriate response teams for patient care alerts (e.g., STEMI, Trauma, Stroke) and receives and relays patient information from inbound ground and air transport units according to protocol.
• Serves as a regional communication and disaster resource coordinator, facilitating effective information flow during emergencies.
• Maintains accurate and timely documentation to support patient care continuity and regulatory compliance.
• Prioritizes multiple urgent communications and manages information flow effectively under pressure.
• Collaborates with EMS providers, hospital staff, and emergency response partners to ensure coordinated patient care.
• Performs clerical duties such as filing, mail preparation, data entry, scanning, and faxing to support operational functions while adhering to confidentiality and HIPAA standards.

Benefits

• Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
• Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs)
• Ongoing learning and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED