SWITCHOARD OPERATOR ED REGISTRATION
About The Position
The Operator is responsible for all the functions relating to the operations of the switchboard. This includes but is not limited to: Registering ED walk-in patients, receiving all incoming calls, providing information regarding patients, hospital services, and events. They run an internal and external beeper system, handle all hospital codes, and monitor and respond to all alarm panels. The role also maintains a key log, keeps an accurate log of all necessary calls and codes, and provides after-hours registration coverage and support to the Business Office. The Switchboard department provides a full range of communication services and is fully staffed 24 hours a day, seven days a week. They also register in- and out-patients after 5:00 p.m. weekdays and all-day weekends and holidays. The Switchboard also assists the business office. They are responsible for monitoring the parking area video system and alerting security when necessary.
Requirements
- High school diploma or equivalent education preferred; associate’s degree preferred.
- Switchboard experience desirable, preferably in a hospital environment, or on a similar system.
- Ability to think quickly and respond to multiple requests for information.
- Ability to handle multiple priorities simultaneously.
- Significant use of PC monitor.
- Ability to adapt to a diversity of customers.
- Vision and hearing corrected to within normal limits.
- Flexible to work irregular hours on short notice.
Responsibilities
- Register ED walk-in patients
- Receive all incoming calls
- Provide information regarding patients, hospital services and events
- Run an internal and external beeper system
- Handle all hospital codes
- Monitor and respond to all alarm panels
- Maintain key log
- Keep an accurate log of all necessary calls and codes
- Provide after hours registration coverage and support to the Business Office
- Register in- and out-patients after 5:00 p.m. weekdays and all-day weekends and holidays
- Monitor the parking area video system and alert security when necessary
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
