Switchboard Operator / Communications Coordinator

LUX Infusion • Overland Park, KS

13h • $25 - $35 • Onsite

About The Position

LUX Infusion is seeking an onsite, full-time Switchboard Operator & Communications Coordinator in Overland Park, Kansas. This role serves as a central communication hub for LUX Infusion Ambulatory Infusion Clinics, helping patients, caregivers, clinicians, and internal teams stay connected. The coordinator provides accurate, timely, professional, and compassionate communication, and helps callers receive clear information and reach the appropriate person or team.

The position works with intake, nursing, scheduling, clinic operations, IT, and other support teams. It handles incoming calls, messages, documentation, routine clinic information, and escalation of urgent or sensitive situations. The role also supports emergency and on-call communication processes, administrative coordination, clinic operations, and special projects as needed. Patient information must be protected in accordance with HIPAA and applicable privacy requirements.

The position requires strong communication, customer service, organizational, and follow-through skills, as well as the ability to remain composed and manage multiple calls and priorities in a fast-paced environment. Employees are expected to comply with legal, ethical, and organizational policies and training requirements, and to support LUX Infusion’s mission and values through integrity, compassion, collaboration, quality, accountability, and continuous improvement. The listed physical demands may include occasional standing, walking, sitting, use of hands, reaching, stair climbing, balancing, stooping, kneeling, crouching, crawling, and lifting or moving up to 25 pounds. Reasonable accommodations may be made for individuals with disabilities.

Requirements

• Strong verbal communication and customer service skills.
• Excellent attention to detail and organizational skills.
• Ability to remain calm, compassionate, and professional in a fast-paced environment.
• Confidence managing multiple calls, priorities, and requests.
• Strong ownership and follow-through.
• Ability to handle sensitive and confidential information appropriately.
• Willingness to learn healthcare systems, workflows, and escalation protocols.
• Collaborative mindset and desire to support patients, caregivers, clinicians, and teammates.
• Ability to prioritize competing demands, manage multiple tasks effectively, and seek guidance when appropriate.
• Consistent compliance with LUX Infusion’s legal, ethical, and compliance policies and procedures.

Responsibilities

• Serve as a primary communication hub for LUX Infusion Ambulatory Infusion Clinics.
• Answer, screen, route, and document incoming calls using multi-line phone systems.
• Provide callers with a professional, welcoming, and patient-focused experience.
• Coordinate with intake, nursing, scheduling, clinic operations, IT, and other support teams.
• Provide general information about clinic hours, locations, and services according to approved protocols.
• Take clear and complete messages and ensure appropriate follow-up.
• Recognize urgent or sensitive situations and follow established escalation procedures.
• Support emergency and on-call communication processes as needed.
• Maintain accurate call logs, internal directories, and communication documentation.
• Protect patient information and maintain confidentiality in accordance with HIPAA and privacy requirements.
• Identify opportunities to improve communication processes and the patient experience.
• Assist with administrative coordination, clinic operations, and special projects as needed.
• Participate annually in required legal and ethical compliance training and adhere to organizational compliance standards.
• Support the organization’s mission, vision, and values by placing patients first, collaborating, and maintaining a focus on quality, accountability, and continuous improvement.
• Assist directly or coordinate appropriate assistance to ensure access to LUX Infusion services for individuals with disabilities.

Benefits

• Purpose-driven work that directly impacts the patient and caregiver experience.
• Patient-first, clinician-led culture.
• Supportive team that values collaboration, compassion, and respect.
• Opportunity to grow alongside a company focused on elevating the infusion care experience.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed