Supervisor - Switchboard Communications
About The Position
The Supervisor - Switchboard Communications oversees the department’s day-to-day operations and ensures effective, professional handling of hospital communications. The role uses the switchboard system to route incoming calls, responds to general questions about hospital services and locations, and is prepared to initiate emergency codes when needed. The supervisor maintains staff coverage and schedules, conducts performance reviews and corrective actions, provides staff education, and ensures employees are trained to respond to alarms and codes in accordance with hospital policy.
Requirements
- High school diploma or equivalent.
- At least two years of PBX experience.
- Customer service experience.
Nice To Haves
- Bachelor’s degree.
Responsibilities
- Proficiently operate the switchboard communications system and understand emergency codes, initiating the appropriate code when an emergency occurs.
- Use professional etiquette and knowledge of facility services and extensions to transfer incoming calls to the appropriate department or individual.
- Answer general questions about the hospital’s location, department service hours, and available medical services.
- Oversee day-to-day department operations.
- Maintain the staff schedule and ensure adequate coverage when an employee calls off.
- Complete and deliver performance reviews and take corrective action when necessary.
- Provide in-services and education on policies and procedures affecting staff.
- Ensure staff are adequately trained to respond to alarms and codes as outlined in hospital policy.
Benefits
- Paid time off
- 401(k) retirement plan
- Medical coverage
- Dental coverage
- Vision coverage
- Tuition reimbursement
- Voluntary benefit options
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
