Communications Representative (Switchboard); 0.8 FTE, Day Shift
About The Position
UnityPoint Health is seeking a Communications Representative to support switchboard operations by managing incoming calls, pages, and messages and ensuring accurate, timely communication. The role includes prioritizing calls, monitoring alarm systems, coordinating after-hours communications, arranging interpreter services, supporting telecommunications operations, maintaining records, and assisting with emergency response efforts. Representatives must be available to fill in for planned and unplanned operator absences. The posting specifies a minimum of one regularly scheduled shift and two on-call shifts per month, including coverage for some weekend and holiday shifts. Initial training takes place during peak call-volume hours, between 8 a.m. and 6 p.m., in shifts of 4–6 hours, for 18–24 hours per week. Training lasts at least four weeks, typically totaling 50–100 hours, depending on call volume and how quickly skills are learned.
Requirements
- High school diploma or equivalent.
- Availability for a minimum of one regular scheduled shift and two on-call shifts per month.
- Availability for initial training between 8 a.m. and 6 p.m., in 4–6-hour shifts, for 18–24 hours per week.
Nice To Haves
- One year of experience as a secretary, receptionist, or in customer service in a busy public office.
Responsibilities
- Handle incoming calls, pages, and messages, routing them accurately and communicating information promptly across the organization.
- Prioritize calls according to urgency and provide customer service to patients, staff, and visitors.
- Monitor fire, medical, panic, gas, and weather alarm systems and relay critical information to appropriate emergency teams.
- Coordinate after-hours communications, relay messages to on-call staff, and maintain current contact lists and on-call schedules.
- Arrange auxiliary communication services, including ASL and LEP interpreters.
- Assist with daily telecommunications operations, report issues, and support troubleshooting to minimize service disruptions.
- Communicate system inefficiencies and maintain documentation, logs, and emergency communication records.
- Support emergency response efforts as needed, including participation in the Hospital Emergency Incident Command System.
- Fill in for planned and unplanned operator absences, including some weekend and holiday shifts.
Benefits
- Paid time off
- Parental leave
- 401(k) matching
- Employee recognition program
- Dental insurance
- Health insurance
- Vision insurance
- Paid holidays
- Short- and long-term disability
- Pet insurance
- Tuition reimbursement
- Adoption assistance
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What This Job Offers
Job Type
Part-time
Education Level
High school or GED
