Surveillance Supervisor

North Fork Mono Casino•Madera, CA

1d•Onsite

About The Position

The Surveillance Supervisor oversees personnel monitoring casino activities through CCTV to help prevent theft, fraud, and other illegal activities and to ensure compliance with tribal and company regulations. The role partners with the Director of Surveillance to develop and enforce surveillance policies and procedures and documents and reports incidents, violations, and suspicious activity to management. This position reports directly to the Director of Surveillance. The supervisor promotes North Fork Mono Casino’s culture and service standards, maintains knowledge of applicable gaming regulations and laws, protects company assets, and ensures strict confidentiality in surveillance operations. The position also provides leadership, coaching, and training to surveillance personnel; conducts routine and approved special observations and surveillance reviews; and ensures staff payroll is completed and approved by the deadline. This is an onsite role in Madera, California. Work may take place in confined areas and in conditions that may be unusually hot, cold, noisy, or contain secondhand smoke. Schedules may vary and can include overtime, evenings, weekends, and holidays.

Requirements

At least three years of experience in casino surveillance or casino security.
Ability to communicate effectively, verbally and in writing, with other departments, team members, and management.
Knowledge of casino games, including Blackjack, Craps, Roulette, Baccarat, Let It Ride, Caribbean Stud Poker, Pai Gow Poker, and Slots, and relevant dealing procedures, counting strategies, and cheating methods.
Professional and investigative attitude.
Ability to react quickly and accurately in demanding, high-stress conditions.
Reliable, trustworthy, and honest.
Ability to work changing schedules and any shifts, including holidays, with fluctuating days off.
Ability to work autonomously and maintain a low profile.
Ability to perform all functions required of a Surveillance Agent.
Sound judgment and mature decision-making in the best interest of North Fork Mono Casino & Resort.
Computer literacy sufficient to perform daily tasks.
Ability to obtain and maintain a Gaming License from the Tribal Gaming Commission, including passing a background investigation.
Must be at least 21 years of age.
Ability to meet physical requirements including normal or corrected vision, color vision, distinguishing letters, numbers, and symbols, manual dexterity, prolonged sitting and computer work, working in confined areas, and lifting, pushing, and pulling up to 30 pounds with or without assistance.
Qualified Native American applicants are given preference over non-Native American applicants when they meet the minimum qualifications.

Nice To Haves

High school diploma or GED preferred.
Experience in a lead or supervisory position preferred.

Responsibilities

Practice, support, and promote North Fork Mono Casino’s culture and demonstrate exemplary Service Standards.
Ensure compliance with tribal gaming regulations and Surveillance Department and company policies and procedures.
Maintain familiarity with tribal gaming regulations, the property’s Internal Control System, departmental policies and procedures, and applicable federal, state, tribal, and local laws.
Identify and distribute current information about known cheaters, advantage players, scams, and illegal gaming methods to the Surveillance Team.
Maintain knowledge of company emergency action procedures.
Cooperate with other departments to protect company assets.
Attend court, hearings, and other legal meetings and act as a witness for North Fork Mono Casino & Resort, gaming regulatory agencies, or law enforcement agencies.
Operate surveillance equipment and, when necessary, conduct floor observations to detect violations of law, policies, and procedures.
Report violations and pertinent Surveillance Department information to the Director of Surveillance.
Apply truth, accuracy, and prudence in making judgments, without allowing personal feelings or relationships to influence decisions.
Maintain strict confidentiality concerning surveillance activities, operations, controls, and procedures.
Coach, train, and motivate surveillance personnel in their daily activities.
Provide on-the-job training to Surveillance Agents and conduct training classes as required.
Conduct routine random surveillance and special observations approved by the Surveillance Director.
Conduct surveillance reviews or audits to confirm transactions or events.
Ensure staff payroll is completed and approved before the payroll deadline.
Perform other job-related duties as assigned.