Surveillance Supervisor

North Fork Mono Casino & Resort•Notarb, CA

1d•Onsite

About The Position

The Surveillance Supervisor oversees personnel who monitor casino activities using CCTV to help prevent theft, fraud, and other illegal activity and to ensure compliance with tribal and company regulations. The position works with the Director of Surveillance to develop and enforce surveillance policies and procedures, and documents and reports incidents, violations, and suspicious activity to management. The position reports directly to the Director of Surveillance. The supervisor supports the casino’s culture and service standards, ensures compliance with applicable gaming regulations and company policies, and maintains working knowledge of the property’s Internal Control System and relevant laws. The role involves operating surveillance equipment, conducting floor observations and surveillance reviews, sharing information about known cheaters and illegal gaming methods, and cooperating with other departments to protect company assets. The supervisor may attend legal proceedings as a witness and must maintain strict confidentiality and impartial judgment. The role also includes leading, coaching, and training surveillance personnel; conducting routine and approved special observations; and ensuring staff payroll is completed and approved by the deadline. Work is performed onsite in Madera, California, in an environment that may be hot, cold, noisy, smoky, or confined. Schedules may vary and may include overtime, evenings, weekends, and holidays.

Requirements

At least three years of experience in casino surveillance or casino security.
Ability to communicate effectively in writing and verbally with other departments, team members, and management.
Knowledge of casino games, including Blackjack, Craps, Roulette, Baccarat, Let It Ride, Caribbean Stud Poker, Pai Gow Poker, and Slots, including dealing procedures, counting strategies, and methods of cheating.
Professional and investigative attitude.
Ability to react quickly and accurately under demanding, high-stress conditions.
Reliability, trustworthiness, and honesty.
Ability to work changing schedules, any shifts including holidays, and fluctuating days off.
Ability to work autonomously and maintain a low profile.
Ability to perform all functions required of a Surveillance Agent.
Sound judgment and mature decision-making in the best interests of North Fork Mono Casino & Resort.
Computer literacy sufficient to perform daily tasks.
Ability to obtain and maintain a Tribal Gaming Commission gaming license, including passing a background investigation.
Must be at least 21 years of age.
Normal or corrected vision, ability to see color and distinguish letters, numbers, and symbols.
Manual dexterity to perform job-related functions.
Ability to work for prolonged periods sitting at a desk and using a computer, and to work in confined areas.
Ability to lift, push, and pull up to 30 pounds, with or without assistance.

Nice To Haves

High school diploma or GED preferred.
Experience in a lead or supervisory position preferred.

Responsibilities

Practice, support, and promote North Fork Mono Casino’s culture and service standards.
Ensure compliance with tribal gaming regulations, departmental and company policies, and procedures.
Maintain familiarity with tribal gaming regulations, the property’s Internal Control System, departmental procedures, and relevant federal, state, tribal, and local laws.
Identify and distribute current information about known cheaters, advantage players, scams, and illegal gaming methods to the Surveillance Team.
Maintain knowledge of company emergency action procedures.
Cooperate with other departments to protect company assets.
Attend court, hearings, and other legal meetings as a witness for the casino, gaming regulatory agencies, or law enforcement agencies.
Operate surveillance equipment and conduct floor observations as needed to detect violations of laws, policies, and procedures.
Report violations and pertinent Surveillance Department information to the Director of Surveillance.
Maintain impartial judgment and strict confidentiality regarding surveillance activities.
Coach, train, and motivate surveillance personnel in their daily activities.
Provide on-the-job training to Surveillance Agents and conduct training classes as required.
Conduct routine random surveillance and special observations approved by the Surveillance Director.
Conduct surveillance reviews or audits to confirm transactions or events.
Ensure staff payroll is completed and approved before the payroll deadline.
Perform other job-related duties as assigned.