Surveillance Supervisor

Santa Clara Development Corporation•Espanola, NM

10d

About The Position

Under the supervision of the Surveillance Manager, the Surveillance Supervisor oversees all functions of the assigned shift and protects company assets. The role ensures routine training of Surveillance personnel on policies, procedures, and Internal Controls; generates detailed and accurate reports; and performs coaching, annual evaluations, and other administrative duties. The Supervisor ensures operations comply with the Gaming Compact, Santa Clara Development Corporation policies, Tribal Gaming Commission requirements, and applicable NIGC requirements, MICS, and ICS. The position communicates with appropriate departments about illegal conduct, procedural non-compliance, and safety or security breaches, documents personnel issues, and maintains reports and communication with the Surveillance Manager. Native American preference will be given.

Requirements

Must be at least 21 years of age.
High school diploma or GED.
Must obtain and maintain a valid gaming license.
Must have and maintain a valid driver's license.
Strong organizational, communication, employee relations, computer, and decision-making skills.
Ability to function successfully in a team environment and work with departments throughout the organization.
Self-starter with excellent follow-through.
Ability to maintain a professional demeanor in a high-stress environment.
Ability to work flexible hours, including holidays, nights, and weekends.
Minimum of one year of supervisory experience in Casino Security or a Casino Key position (acceptable).
Knowledge of the National Gaming Commission and applicable state and tribal gaming rules and regulations.

Nice To Haves

Prior Indian Gaming experience in Surveillance, Security, Law Enforcement, Corrections, or investigations is preferred but not mandatory.
At least one year of experience as a Surveillance Agent II at a casino or equivalent surveillance experience is preferred.

Responsibilities

Carry out supervisory responsibilities in accordance with organizational policies, including assisting with training, planning, assigning and delegating work, preparing performance evaluations, rewarding and disciplining employees, addressing complaints, and resolving problems.
Conduct investigations, which may involve complex criminal conspiracies, detailed financial-record reviews, cheating, or theft.
Use surveillance equipment and apply Internal Controls.
Monitor all areas of the property, identify potential security or safety risks, and report them for resolution.
Ensure assigned-shift functions operate optimally; advise employees of their duties and responsibilities and ensure work is completed in a timely and efficient manner.
Observe, investigate, intervene as needed, and report violations identified during the shift.
Review Incident Reports, Non-Compliance Violations, and Audits for completion and accuracy before submitting them to the Director.
Track and assign follow-up as needed for Non-Compliance Violations, Incident Reports, and Audits.
Conduct reviews and transfer incidents to a separate composite.
Report observed procedural errors or irregularities and generate accurate, descriptive reports.
Follow required procedures to monitor and protect casino and corporation assets.
Maintain and record daily activity.
Provide routine personnel training, coaching, annual evaluations, and other administrative support.
Communicate with appropriate departments regarding illegal conduct, procedural non-compliance, and safety or security breaches; document personnel issues and maintain communication with the Surveillance Manager.
Perform other duties as assigned.