Supervisor - Surveillance

Bally's Chicago•Marquette, IA

About The Position

The Supervisor - Surveillance provides hands-on leadership to the surveillance department and monitors casino games, the bank, cage, slots, count room, and other property areas covered by cameras. The role reviews and maintains appropriate staffing levels, understands guest alcohol limitations and related company policies, and maintains complete knowledge of casino events and promotions. The supervisor completes government reporting, uses casino tracking programs and computers for reports and to retrieve player and table information and address comp issues, and reviews departmental activity and issues regularly with the Surveillance Manager. The role requires adherence to attendance, departmental, company, confidentiality, and non-disclosure policies, and a positive, collaborative approach to team interactions. The position carries out supervisory duties under organizational policies, procedures, and applicable laws. Duties include interviewing, hiring, and training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; and addressing complaints and resolving problems. The supervisor must be able to work a flexible schedule based on business needs, including late nights, weekends, and holidays, with shifts subject to change. The work takes place in a casino environment that may include exposure to electricity, noise, bright flashing lights, smoke, and varied temperatures. The surveillance room is a secure, locked office, and noise levels vary. Physical demands include sitting, standing, walking, handling objects, tools or controls, keyboarding, reaching, speaking, hearing, and lifting up to 10 pounds. The job also requires close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus. Reasonable accommodations may be made for individuals with disabilities to perform the essential functions.

Requirements

Must be able to obtain and maintain an Iowa Racing and Gaming Commission Class C license.
Must be at least 18 years of age.
High school diploma or GED equivalent required.
Excellent teamwork, interpersonal, customer service, and verbal communication skills.
Ability to communicate effectively in English verbally and in writing.
Knowledge of company policies and procedures, including fire and safety regulations.
Ability to meet the stated physical demands, including lifting up to 10 pounds and the specified vision requirements.

Nice To Haves

One to two years of surveillance experience preferred.

Responsibilities

Provide hands-on leadership to the surveillance department.
Monitor casino games, the bank, cage, slots, count room, and all property areas under camera coverage.
Review and maintain appropriate staffing levels.
Know guest alcohol limitations and company policies and procedures regarding those limitations.
Maintain complete knowledge of casino events and promotional activities.
Complete all government reporting.
Understand and use casino tracking programs; use computers to complete reports, look up player and table information, and address comp issues.
Review departmental activity and issues regularly and promptly with the Surveillance Manager.
Meet attendance guidelines and comply with departmental and company policies.
Uphold company non-disclosure and confidentiality policies and agreements.
Interact well with others and positively influence team member morale.
Work a flexible schedule as business operations require, including late nights, weekends, and holidays; shifts may change.
Carry out supervisory responsibilities in accordance with organizational policies, procedures, and applicable laws.
Interview, hire, and train team members; plan, assign, and direct work; appraise performance; reward and discipline team members; and address complaints and resolve problems.