Surveillance Supervisor

Rail City Casino•Sparks, NV

About The Position

Responsible for protecting casino assets and managing the overall operation of the Surveillance department, including adherence to internal controls associated with the Gaming Control Board. The role requires accurately and concisely observing and reporting incidents without bias, and performing duties in accordance with company policies and its Mission Statement. The supervisor oversees surveillance employees, systems, and training; ensures impartial observation and reporting; and coordinates with management and other divisions to safeguard company assets and comply with applicable regulations. The position requires knowledge of casino operations, gaming rules, and surveillance practices. Applicants must be at least 21 years old, have a high school diploma or equivalent, and be able to obtain and maintain a Nevada Gaming Registration. The work environment may include prolonged sitting and casino-floor exposure to secondhand smoke, high noise levels, bright lights, and dust. The role also involves physical activities including lifting and carrying at least 50 pounds regularly.

Requirements

At least 3 years of casino supervisory experience in surveillance.
Knowledge of all casino slot operations.
Excellent written and verbal communication and organizational skills.
Ability to work any day of the week and any shift, and willingness to work unscheduled shifts on short notice.
Excellent computer and technical knowledge.
Excellent knowledge of casino and surveillance operations, including table games procedures.
Extensive knowledge of gaming rules and regulations.
At least 21 years of age.
High school diploma or equivalent.
Ability to obtain and maintain a Nevada Gaming Registration.
Ability to sit for long periods; converse by telephone in an environment with loud background noise; lift, push, pull, and carry; lift and carry at least 50 pounds regularly; stoop, bend, and reach; listen and respond to visual and aural cues; and multitask.
Ability to tolerate secondhand smoke, high noise levels, bright lights, and dust when on the casino floor.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Supervise and maintain the Surveillance department and its systems.
Take direction from upper management and communicate openly with the Manager.
Manage Surveillance employees, ensuring their focus remains on protecting company assets, complying with gaming regulations, and making unbiased observations.
Ensure Surveillance team members do not talk, socialize, or fraternize with other team members while they are expected to observe and report without bias.
Maintain and train staff to protect company assets within company guidelines and State Regulations, in cooperation with the Enforcement and Investigative Divisions.
Train surveillance agents to maintain equipment and observe departments, employees, casino areas, and customers for suspicious activities, ensuring fair and consistent reporting.
Complete reviews and observations accurately and promptly; ensure daily log entries and reports specify who, what, when, where, and why.
Observe count team drops, table games, and cage activities.
Operate closed-circuit television, video recording devices, remote-control devices, and computers using MS Word, Excel, and other applications as needed.
Demonstrate impartiality and confidentiality regarding observed actions and behaviors.
Recommend changes and additional safeguards to protect casino assets.
Install additional cameras or surveillance equipment as needed.
Notify the GM, Security Manager, and HR of suspicious casino activity through timely reports.
Protect company integrity and assets by identifying and acting appropriately under governing regulations, including gaming, health, and alcohol-awareness regulations.
Perform other duties as assigned.