Supervisor - Surveillance

Casino and•Marquette, IA

5d•Onsite

About The Position

The Supervisor - Surveillance provides hands-on leadership to the surveillance department and monitors casino games, the bank, cage, slots, count room, and other areas of the property covered by cameras. The role reviews and maintains appropriate staffing levels, ensures knowledge of guest alcohol limitations and company policies, and maintains complete knowledge of casino events and promotional activities. The supervisor completes government reporting and uses casino tracking programs and computers to complete reports, look up player and table information, and review comp issues. Departmental activity and issues are reviewed regularly and promptly with the Surveillance Manager. The position carries supervisory responsibilities under company policies, procedures, and applicable laws, including interviewing, hiring, and training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; and addressing complaints and resolving problems. The supervisor must meet attendance guidelines, follow departmental and company policies, uphold confidentiality and non-disclosure agreements, and contribute positively to team morale. A flexible schedule is required to meet business needs, including late nights, weekends, and holidays; shifts may change. The work takes place in a casino environment with exposure to electricity, noise, bright flashing lights, smoke, and varied temperatures. The surveillance room is a secure, locked office, and noise levels vary. Physical requirements include sitting, standing, walking, keyboarding, handling objects or controls, reaching, communicating, and lifting up to 10 pounds. Required vision abilities include close, distance, color, peripheral, and depth vision, as well as the ability to adjust focus. Reasonable accommodations may be made for individuals with disabilities to perform essential functions. Duties and responsibilities may change at any time with or without notice.

Requirements

Must be able to obtain and maintain an Iowa Racing and Gaming Commission Class C license.
Must be at least 18 years of age.
High school diploma or GED equivalent required.
Excellent teamwork, interpersonal, customer service, and verbal communication skills.
Able to communicate effectively in English verbally and in writing.
Knowledge of company policies and procedures, including fire and safety regulations.
Able to meet the physical demands of the role, including lifting up to 10 pounds and the specified vision abilities.

Nice To Haves

One to two years of surveillance experience preferred.

Responsibilities

Provide hands-on leadership to the surveillance department.
Monitor casino games, the bank, cage, slots, count room, and all other property areas covered by cameras.
Review and maintain appropriate staffing levels.
Know guest alcohol limitations and company policies and procedures regarding those limitations.
Maintain complete knowledge of casino events and promotional activities.
Complete all government reporting.
Understand and use casino tracking programs.
Use computers to complete reports, look up player and table information, and review comp issues.
Review departmental activity and issues regularly and promptly with the Surveillance Manager.
Meet job attendance guidelines and adhere to departmental and company policies.
Uphold the company’s non-disclosure and confidentiality policies and agreements.
Interact well with others and positively influence team member morale.
Work a flexible schedule as business operations require, including late nights, weekends, and holidays; shifts may change.
Carry out supervisory responsibilities in accordance with organizational policies, procedures, and applicable laws.
Interview, hire, and train team members.
Plan, assign, and direct work; appraise performance; reward and discipline team members; address complaints; and resolve problems.