Supervisor, Surveillance-NonEx

Churchill Downs Incorporated•New Kent, VA

4d•$21 - $24

About The Position

The Surveillance Supervisor leads the daily operations of the Surveillance department and promotes a secure environment in accordance with company policies. This role supervises surveillance staff, oversees surveillance equipment and software, coordinates responses to security incidents and emergencies, and ensures compliance with gaming policies, regulations, and ethical standards. The role may require long hours, including nights, weekends, and holidays.

Requirements

High school diploma or equivalent.
Three years of experience in supervisory or leadership roles in surveillance or a related field.
Must obtain a valid Virginia Racing Commission License.
Valid driver's license.
Effective leadership skills in surveillance operational effectiveness.
Excellent verbal and written communication skills.
Excellent attention to detail and observational skills in analyzing video footage.
Computer proficiency, including knowledge of video surveillance software, database management, and basic networking concepts.
Ability to multitask and respond to telephone and radio traffic.
Ability to meet the physical demands of the role, including remaining stationary for extended periods and potentially lifting up to 50 pounds.

Nice To Haves

Vocational or technical certifications in a related field.
A combination of education and experience may be considered.

Responsibilities

Supervise and direct surveillance staff during assigned shifts.
Provide guidance, support, and feedback to ensure satisfactory performance and adherence to surveillance protocols.
Delegate duties based on operational needs to ensure adequate coverage of all areas.
Use surveillance equipment to observe, report, and record procedural violations and unusual, suspicious, or illegal activities.
Oversee daily operation and maintenance of surveillance equipment and software, including CCTV cameras, digital video recorders, and monitors.
Use appropriate telephone and radio protocols as a central point of contact for security-related incidents and emergencies.
Coordinate responses to security incidents, alarms, and emergencies, directing surveillance operators and security personnel to follow established protocols.
Monitor company assets, property, Team Members, and guests for procedural violations.
Investigate, document, and review reports involving cheating, theft, fraud, or other security breaches and communicate them to appropriate personnel.
Coordinate surveillance investigations with outside law enforcement agencies and, occasionally, appear in court with company attorneys to assist in criminal justice proceedings.
Implement and monitor emergency procedures for situations such as fire, flood, or bomb threats.
Adhere to gaming policies, procedures, and regulatory guidelines to ensure confidentiality and ethical conduct.
Maintain knowledge of gaming laws, regulations, and company policies and follow safety protocols and procedures.
Notify department leaders and, where appropriate, gaming regulatory agencies upon detecting illegal activities.
Perform other related duties as assigned.