Shift Manager, Surveillance-Ex

Churchill Downs Incorporated•Louisville, KY

2d•Onsite

About The Position

The Surveillance Shift Manager observes gaming operations and surrounding areas to identify and report procedural infractions and criminal activity to the appropriate person or department. The role ensures surveillance equipment is operational on each shift and supervises surveillance personnel. The manager reviews camera footage and recording decks to assess reports and conduct investigations, prepares written investigative and procedural-violation reports, and maintains a daily log of incidents for management. The role also stores reviewed media for investigative and photographic purposes, serves as a liaison with internal departments and external state agencies, and implements departmental Standard Operating Procedures as outlined by the Director of Surveillance. The position ensures compliance with the Bank Secrecy Act and property policy, including monitoring for suspicious transactions. The work environment has usually moderate-to-loud noise. The team member circulates throughout assigned areas, including smoking areas, to observe players and machine operations. Reasonable accommodations may be made for individuals with disabilities.

Requirements

High school diploma or equivalent.
Valid racing license.
Ability to maintain interpersonal working relationships among personnel and the public.
Oral and written communication skills.
Willingness to assume overall responsibility for performance of the position.
Ability to supervise and oversee day-to-day operations of surveillance operators and related team members.

Nice To Haves

Two years of surveillance or related experience preferred.

Responsibilities

Observe gaming operations and surrounding areas and report procedural infractions and criminal activity to the appropriate person or department.
Review cameras and recording decks to analyze video and determine the validity of reports and investigative reviews.
Submit written reports describing investigative results and occurrences where company procedures are broken or altered.
Maintain a daily log of incidents and occurrences to keep management personnel informed.
Maintain storage of media reviewed for investigative and photographic purposes.
Act as a liaison with internal departments and external state agencies.
Supervise surveillance operators and oversee their day-to-day operations.
Understand, interpret, and implement departmental Standard Operating Procedures as outlined by the Director of Surveillance.
Ensure compliance with the Bank Secrecy Act and the property’s BSA policy.
Monitor for suspicious transactions as defined by the BSA.
Ensure surveillance equipment is operational on a shift-by-shift basis.
Perform other duties as assigned.