Assistant Branch Manager (EX)

Airgas•Tulsa, OK

5d•Onsite

About The Position

The Assistant Branch Manager provides day-to-day support to the Branch Manager in managing branch operations, profitability, sales growth, budgeting, gross margins, operating expenses, safety, customer service, inventory, equipment, facilities, vehicles, community relations, accounts receivable, team alignment, and personnel needs. The role leads and supports at least two employees in the retail store’s daily operations, including compliance, retail sales, warehousing, and distribution. It also supports scheduling and performance management, analyzes sales and operational KPIs, and mentors the team to help achieve branch and regional goals. The position helps maintain a safe work environment and ensure compliance with company procedures and applicable regulations. It participates in marketing plans, sales promotions, merchandising, and displays; coordinates with outside sales on order accuracy and customer deliveries; and supports inventory management, cycle counts, showroom and warehouse appearance, receiving, and inter-branch orders. Additional duties include monitoring SAP reports, completing daily cash reconciliation and initiating bank deposits, coordinating vendor product training, training associates on procedures and safety, and working with corporate accounts receivable on credits and collections. Travel to nearby Airgas locations may be required to provide coverage or training when staffing is short or a Branch Manager is absent. The position is based in Tulsa, Oklahoma, at the Peoria customer installations location, and follows Monday-through-Friday daytime hours. Airgas describes itself as a supplier of industrial, medical, and specialty gases, hardgoods, safety products, ammonia products, and process chemicals.

Requirements

Prefer one to three years of experience in industrial retail, inside sales, customer service, inventory control, or a related position; equivalent experience and successful completion of the Airgas Branch Management Trainee program may qualify.
Excellent oral and written communication skills.
Strong organization, creative problem-solving, and service orientation.
Strong interpersonal skills and the ability to influence, work independently, and work as part of a team.
Ability to perform in a deadline-oriented environment and organize and prioritize multiple work assignments.
Ability to work effectively with diverse individuals at all organizational levels.

Nice To Haves

High school degree or equivalent, with one to three years of related experience and/or training, or an equivalent combination of education and experience.
One year of prior supervisory experience or demonstrated leadership experience.
Basic product knowledge of welding, safety, gases, and hardgoods supplies.
Experience with SAP or a similar software system.
Intermediate computer skills in a Google Platform environment.

Responsibilities

Support the Branch Manager with day-to-day branch operations, profitability, sales growth, budgeting, gross margins, operating expenses, safety, customer service, inventory, equipment, building and vehicle needs, community relations, accounts receivable, team alignment, and personnel needs.
Lead and support at least two employees in retail store operations, including compliance, retail sales, warehousing, and distribution.
Support scheduling and performance management for retail store personnel.
Run reports and analyze sales and operational KPIs; support and mentor the team in reaching team and regional goals.
Promote a safe work environment and maintain compliance with company safety rules, standard operating procedures, and applicable governmental regulations.
Participate in marketing plans, sales promotions, merchandising, and displays in collaboration with Sales, Operations, and outside vendors.
Coordinate with outside sales to ensure order accuracy and properly scheduled customer deliveries.
Assist with branch inventory, daily cycle counts, and maintaining showroom and warehouse appearance.
Oversee hard goods receiving and daily dynamic deployment of hard goods inter-branch orders.
Monitor SAP reports, including open order and delivery reports, billing and delivery block reports, and open purchase order reports.
Complete daily cash reconciliation, address errors, and initiate bank deposits.
Coordinate monthly vendor product training sessions with hardware vendors.
Assist with associate training on Airgas operating standards and safety regulations.
Partner with corporate accounts receivable to manage branch credits and collections.
Travel to nearby Airgas locations as needed for branch coverage or training during staffing shortages or a Branch Manager’s absence.