Assistant Branch Manager (EX)

Airgas•Tulsa, OK

About The Position

The Assistant Branch Manager provides day-to-day support to the Branch Manager in branch operations, profitability, sales growth, budgeting, gross margins, operating expenses, safety, customer service, inventory, equipment, facilities, vehicles, community relations, accounts receivable, and team alignment and personnel needs. The role leads and supports at least two employees in retail store operations, including compliance, sales, warehousing, distribution, scheduling, and performance management. It also supports marketing and sales activities, customer order and delivery coordination, inventory and receiving, daily financial reconciliation, vendor training, procedural training, and branch credits and collections. The position may travel to nearby Airgas locations to provide coverage or training when staffing is short or the Branch Manager is absent. The position is based in Tulsa, Oklahoma, at the Peoria customer installations location. The schedule is Monday through Friday during daytime hours.

Requirements

Prefer one to three years of experience in industrial retail, inside sales, customer service, and/or inventory control, or equivalent experience and successful completion of the Airgas Branch Management Trainee program.
Excellent oral and written communication skills.
Well organized, with creative problem-solving ability and a strong service orientation.
Strong interpersonal skills and the ability to influence, work independently, and work as part of a team.
Ability to excel in a deadline-oriented environment and organize and prioritize multiple work assignments.
Ability to deal effectively with diverse individuals at all organizational levels.

Nice To Haves

High school degree or equivalent, with one to three years of related experience and/or training, or an equivalent combination of education and experience.
One year of prior supervisory and/or demonstrated leadership experience.
Basic knowledge of welding, safety, gases, and hard-goods supplies.
Experience with SAP or a similar software system.
Intermediate computer skills in a Google Platform environment.

Responsibilities

Support the Branch Manager with branch operations, profitability, sales growth, budgeting, gross margins, operating expenses, safety, customer service, inventory, equipment, building and vehicle needs, community relations, accounts receivable, and personnel matters.
Lead and support two or more employees in daily retail store operations, including compliance, retail sales, warehousing, and distribution.
Support scheduling and performance management for retail store personnel.
Run reports and analyze sales and operational KPIs.
Support and mentor the team to help meet team and regional goals.
Promote a safe work environment by working toward zero preventable accidents and complying with company safety rules, standard operating procedures, and applicable government regulations.
Help execute marketing plans with Sales and Operations teams and outside vendors; assist with promotions, merchandising, and displays.
Coordinate with outside sales to ensure order accuracy and properly scheduled customer deliveries.
Assist with branch inventory, daily cycle counts, and maintaining showroom and warehouse appearance.
Assist with daily hard-goods receiving and dynamic deployment of inter-branch hard-goods orders.
Monitor SAP reports daily, including open order and delivery reports, billing and delivery block reports, and open purchase order reports.
Complete daily cash reconciliation, address errors, and initiate bank deposits.
Work with hardware vendors to schedule and conduct monthly product training sessions.
Assist with associate training on Airgas Operating Standards and safety regulations.
Partner with corporate accounts receivable to manage branch credits and collections.
Travel to nearby Airgas locations as needed for branch coverage or training when short staffed or when a Branch Manager is absent.