Surveillance Operator - Day Shift

Catholic Charities of Southern Nevada•Las Vegas, NV

About The Position

The Surveillance Operator works in the Surveillance Operations Center (SOC) and supports command, control, and coordination of Catholic Charities of Southern Nevada (CCSN) campus security operations. The SOC is the primary dispatch location for receiving, relaying, and dispatching security-related radio calls during normal business hours and emergencies. The operator maintains continuous oversight of interior and exterior campus areas through the surveillance camera system.

Requirements

High school diploma or GED.
At least two years of prior security, law enforcement, or related work experience.
Ability to understand directives and carry them out to completion.
Ability to work a flexible schedule, including after-hours shifts, holidays, and weekends as necessary.
Ability to communicate effectively verbally, in writing, by phone, email, and two-way radio.
Ability to listen attentively and give the speaker full attention.
Ability to remain calm and in control during stressful emergency situations.
Working knowledge of relevant security equipment, policies, procedures, and strategies.
Basic computer knowledge and ability to prepare Daily Activity Reports.
Ability to comprehend and execute basic instructions.
Working knowledge of surveillance camera equipment.
Sound judgment and ability to work autonomously.
Ability to prioritize work and meet deadlines.
Proficiency with computers and software, including Microsoft Office.
Ability to remain alert and effective throughout a shift in a 24/7 environment, including internal and external patrols in all weather and climates.
Ability to clearly communicate with clients, guests, donors, board members, coworkers, and other CCSN staff as needed.
Ability to continuously sit and/or stand; walk frequently; occasionally run; and frequently climb stairs and ladders, stoop, kneel, reach, handle, and grasp.
Ability to respond to emergencies and occasionally assist with physically restraining threatening individuals.
Ability to regularly lift 20 pounds and occasionally lift and/or drag 50 or more pounds.
Ability to operate and use office and security equipment and communicate by radio.
Must successfully complete a drug test and background check before employment.

Nice To Haves

Bilingual ability.

Responsibilities

Ensure CCSN policies and procedures are followed by employees, guests, and clients.
Report unusual or suspicious activity to the security supervisor or, when directed, to law enforcement.
Multitask by answering phones, recording and logging relevant information, dispatching over two-way radios, monitoring surveillance cameras, and contacting emergency personnel when directed.
Remain calm during emergencies and follow procedures in the Surveillance Operation Procedures manual.
Accurately complete Daily Activity Reports (DARs) using the Itrak program.
Operate surveillance cameras, review footage, and record relevant incident segments for future use or review.
Maintain knowledge of CCSN campus programs and services.
Control access to the surveillance room, allowing only authorized personnel or obtaining management authorization for other access requests.
Protect confidential information, company property, agency property, and electronic data.
Follow CCSN safety rules, video review and release procedures, Standing Orders, Security Standard Operating Procedures, and the CCSN Handbook.
Maintain a professional appearance and demeanor while on duty and in uniform.
Monitor campus activities using the surveillance camera system.
Perform other related duties as directed.