Surveillance Operator - Day Shift

Catholic Charities of Southern Nevada•Las Vegas, NV

About The Position

The Surveillance Operator works in the Surveillance Operations Center (SOC), coordinating Catholic Charities of Southern Nevada campus security operations. The SOC serves as the central dispatch location for receiving, relaying, and dispatching security-related radio calls during regular business hours and emergencies. The operator continuously monitors interior and exterior surveillance cameras to provide professional oversight of campus activity. The role also involves communicating with security personnel and emergency responders, documenting activity, operating and reviewing camera footage, controlling access to the surveillance room, and safeguarding confidential information, agency property, and electronic data. The operator must follow CCSN policies and procedures, security standing orders, and safety rules, and maintain a professional appearance and demeanor while on duty and in uniform.

Requirements

High school diploma or GED.
At least two years of prior security, law enforcement, or related work experience.
Ability to understand directives and carry them out to completion.
Ability to communicate effectively verbally, in writing, by phone, email, and two-way radio; listen attentively and give full attention to speakers.
Ability to remain calm and in control during stressful emergency situations.
Working knowledge of relevant security equipment, policies, procedures, and strategies.
Basic computer knowledge and ability to complete Daily Activity Reports.
Ability to comprehend and execute basic instructions.
Working knowledge of surveillance camera equipment.
Sound judgment and ability to work autonomously, prioritize work, and meet deadlines.
Proficiency with computers and software, including Microsoft Office.
Flexible schedule to work after hours, holidays, and weekends as necessary.
Ability to communicate clearly with clients, guests, donors, board members, coworkers, and other CCSN staff when required.
Ability to remain alert and effective throughout the shift in a 24/7 environment, including internal and external patrols in all weather and climates.
Ability to sit and/or stand continuously; walk frequently; occasionally run; frequently climb stairs and ladders; and stoop, kneel, reach, handle, and grasp as needed.
Ability to respond to emergency situations and occasionally assist with physically restraining a threatening individual.
Ability to regularly lift 20 pounds and occasionally lift and/or drag 50 or more pounds.
Ability to operate and use office and security equipment and listen and communicate by radio.

Nice To Haves

Bilingual ability.

Responsibilities

Ensure CCSN policies and procedures are followed by employees, guests, and clients.
Report unusual or suspicious activity to the security supervisor or, when directed, law enforcement.
Answer phones, record and log pertinent information, dispatch via two-way radio, monitor surveillance cameras, and contact emergency personnel when directed.
Remain calm during emergencies and follow procedures in the Surveillance Operations Procedures manual.
Accurately complete Daily Activity Reports (DAR) using the Itrak program.
Operate surveillance camera equipment, review footage, and record incident segments for future use or review.
Maintain knowledge of campus programs and services.
Control access to the surveillance room, allowing entry only to authorized personnel or obtaining management authorization for exceptions.
Protect confidential information, agency property, and electronic data; comply with safety rules.
Follow procedures for requests to review or release video.
Maintain a professional appearance and demeanor while on duty and in uniform.
Monitor campus activity using the surveillance camera system.
Follow the Standing Orders in the Security Standard Operating Procedures and the CCSN Handbook.
Perform other related duties as directed.