Surveillance Technician - 3rd Shift

Rural King•Mattoon, IL

5d•$16 - $17

About The Position

Rural King is hiring a Surveillance Technician for its third shift. The role uses surveillance technology and critical thinking to help protect Rural King’s assets. The technician monitors camera systems, reviews financial transactions and video footage, supports associates and stores with surveillance and alarm systems, and communicates security information to relevant personnel. The position also involves maintaining incident records, conducting package checks, supporting loss-prevention initiatives, and providing professional assistance to associates and customers. The role requires maintaining confidentiality when handling sensitive information and demonstrating Rural King’s values of People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement. The position has no supervisory responsibilities. The listed pay range is $15.50–$16.50 per hour, with a $0.50 night-shift differential; the position is bonus eligible, and eligible associates may receive overtime pay in accordance with applicable laws.

Requirements

At least 1 year of surveillance experience, or an equivalent combination of experience and education.
Proficiency with Microsoft Office Suite or related software.
Comfort navigating computer systems and software to assist customers or manage activities.
Excellent verbal and written interpersonal and communication skills.
Excellent customer service skills.
Ability to actively listen, ask relevant questions, and provide thorough, articulate responses.
Proven ability to produce error-free work consistently and meet quality standards.
Experience allocating time and resources efficiently to meet competing demands and deadlines.
Strong communication and persuasive skills to negotiate with and influence stakeholders at various organizational levels.
Strong problem-solving skills to identify and address issues quickly.
Ability to maintain a seated or standing position for extended durations.
Ability to lift 15 pounds periodically.
Ability to navigate and access all facilities.
Ability to communicate verbally with others in person and via electronic devices.
Close vision for computer-related activities.

Responsibilities

Monitor camera systems for theft, productivity issues, and security policy violations.
Assist Rural King associates with camera systems and video reviews.
Use specialized reports to review financial transactions and identify discrepancies in a retail environment.
Maintain the alarm listing for Rural King locations and assist associates in accessing alarms.
Communicate with store personnel and increase awareness of Rural King loss-prevention initiatives.
Conduct package checks of associates leaving the Store Support Center.
Maintain accurate records and reports of daily security incidents.
Support stores and customers with questions about store policies.
Review video footage of significant events and provide details to management, human resources, and/or law enforcement.
Maintain confidentiality when handling sensitive information concerning Rural King or its associates.
Participate in learning initiatives, including training programs, workshops, and webinars.
Provide friendly, proactive, and professional support to internal and external contacts, addressing inquiries and issues promptly and effectively.
Demonstrate Rural King’s values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement.
Perform other duties as assigned.

Benefits

401(k) plan with a 100% match on the first 3% of contributions and a 50% match on the next 2%.
Healthcare plans.
Virtual doctor visits.
Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic’s Complex Care Program.
15% associate discount.
Dave Ramsey’s SmartDollar Program.
Associate Assistance Program.
RK Cares Associate Hardship Program.
24/7 chaplaincy services.
Bonus eligibility.
Overtime pay for eligible associates in compliance with applicable laws.