Shift Manager, Surveillance
About The Position
Protects company assets and maintains company integrity through CCTV monitoring and floor observations. Is directly responsible for assigned-shift team members’ actions and job assignments, including training, supervision, evaluation, and leadership. Creates the shift work schedule and delegates assignments. Operates surveillance equipment skillfully and observes departments and job functions to ensure compliance with applicable laws, regulations, policies, procedures, and internal controls. Works with department managers and state regulators on confidential matters, supports casino and property safety and security, and monitors compliance with federal, state, and gaming laws. The role includes interviewing, training, and selecting employees; planning and monitoring work; and recommending or administering discipline. Requires a flexible schedule, including weekends, evenings, and holidays, and a reasonable amount of overtime when required. Other duties may be assigned.
Requirements
- At least two years of casino surveillance experience.
- High degree of working knowledge of casino operations.
- Excellent customer service, written and verbal communication, leadership, and organizational skills.
- Demonstrated ability and working knowledge of cheating detection methods.
- Availability to work any day of the week and any shift, including unscheduled shifts on short notice.
- Basic computer operational skills.
- Currently hold or have the ability to obtain a Key License issued by the NJ Division of Gaming Enforcement.
- Ability to sit or stand for long hours while observing numerous CCTV screens in a small room or area.
- Ability to work and maneuver in close quarters.
- Ability to respond calmly in crisis and stressful situations.
- Ability to see and remember specific details of incidents and persons.
- Ability to operate monitors, switches, computers, controllers, and cameras.
- Ability to work in a low-light environment.
Responsibilities
- Protect company assets and maintain company integrity through CCTV use and floor observations.
- Direct assigned-shift team members’ actions and job assignments; train, supervise, evaluate, and lead them.
- Create the work schedule for the assigned shift and delegate assignments as needed.
- Operate surveillance equipment, including monitors, switchers, computers, controllers, and cameras.
- Observe departments and job functions to ensure compliance with laws, regulations, policies, procedures, and internal controls.
- Liaise with department managers and state regulators regarding confidential matters.
- Meet attendance guidelines and follow regulatory, departmental, and company policies.
- Maintain personal integrity and provide leadership.
- Assist in interviewing, training, and selecting new employees.
- Provide for the safety and security of the casino and property.
- Recommend disciplinary action and/or discipline employees.
- Plan, supervise, and monitor work.
- Monitor compliance with federal, state, and gaming laws.
- Work weekends, evenings, holidays, and any shift as needed; accept unscheduled shifts on short notice and reasonable overtime when required.
- Give court testimony when necessary and write detailed reports.
- Perform other duties as assigned.
Benefits
- Medical, dental, vision, prescription, life, accident, pet, and legal benefits.
- 401(k) with match.
- Paid time off.
- Holiday pay.
- Free meals, uniforms, and parking.
- Discounts at Hard Rock properties around the globe.
- Eligibility to participate in the discretionary annual bonus program.
- Training and leadership development programs.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
