Surveillance Agent Lead

Caesars Southern Indiana•Elizabeth, IN

About The Position

Responsible for surveillance observation of all property operations to safeguard the company, team members, guests, and assets. Oversees the daily operations and personnel of the Surveillance Department alongside the Supervisor and in the Supervisor’s absence. The position requires maintaining confidentiality, integrity, and professionalism while monitoring casino gaming and non-gaming activity and supporting compliance with regulatory, departmental, and company policies.

Requirements

High school diploma or equivalent.
Must be at least 21 years of age.
Ability to perform basic mathematical functions.
Proficiency using personal computers.
Detail-oriented, with strong verbal and written communication skills.
Excellent interpersonal skills and ability to work as part of a team.
Ability to sit for prolonged periods.
Ability to maneuver throughout all areas of the casino, between floors using stairways of at least 20 steps or an escalator.
Ability to stoop, kneel, bend, twist, turn, push, pull, and grasp objects, and to operate a computer and other necessary office equipment with manual dexterity.
Ability to tolerate secondhand smoke, dust, loud noises, and bright lights.
Ability to work varied shifts, weekends, and holidays as needed.

Nice To Haves

At least 1 year of experience in casino surveillance is preferred.

Responsibilities

Organize and direct shift operations and Surveillance Department personnel alongside the Supervisor and in the Supervisor’s absence.
Ensure compliance with regulatory, departmental, and company policies.
Train, develop, motivate, and supervise staff on the assigned shift, providing guidance and resources to accomplish established objectives.
Oversee the accuracy and flow of communications outside the department while on duty.
Monitor gaming and non-gaming operations through video surveillance.
Safeguard the company, team members, guests, and assets.
Maintain knowledge of applicable policies and monitor compliance throughout the property.
Identify and investigate cheating, theft, fraud, and other illegal or suspicious activities or persons.
Maintain knowledge of casino games, cheating methods, and known cheaters or persons of interest.
Work closely with all departments and the Indiana Gaming Commission to support service and safety for team members and guests.
Uphold confidentiality, integrity, and professionalism.
Perform other duties as assigned.