Surveillance Agent Lead

Caesars Southern Indiana•Elizabeth, NJ

6d•Onsite

About The Position

The Surveillance Agent Lead is responsible for observing property operations through video surveillance to safeguard the company, team members, guests, and assets. The role oversees the daily operations and personnel of the Surveillance Department alongside the Supervisor and in the Supervisor’s absence. The Lead ensures compliance with regulatory, departmental, and company policies, supports and develops staff, and coordinates communications outside the department while on duty. The position monitors gaming and non-gaming operations, investigates suspected cheating, theft, fraud, and other illegal or suspicious activity, and works with property departments and the Indiana Gaming Commission to support service and safety. The role requires confidentiality, integrity, and professionalism. Other duties may be assigned, and management may revise responsibilities as circumstances change.

Requirements

High school diploma or equivalent.
Must be at least 21 years of age.
Able to perform basic mathematical functions.
Proficient in using personal computers.
Detail-oriented, with strong verbal and written communication skills.
Excellent interpersonal skills and ability to work as a team player.
Able to sit for prolonged periods.
Able to maneuver throughout all areas of the casino, including traveling between floors by stairways (minimum of 20 steps) or escalator.
Able to stoop, kneel, bend, twist, turn, push, pull, and grasp objects, and use the manual dexterity needed to operate a computer and other necessary office equipment.
Able to tolerate areas containing secondhand smoke, dust, loud noises, and bright lights.
Able to work varied shifts, weekends, and holidays as needed.

Nice To Haves

At least one year of casino Surveillance experience is preferred.

Responsibilities

Organizes and directs shift operations and Surveillance Department personnel alongside the Supervisor and in the Supervisor’s absence.
Ensures compliance with regulatory, departmental, and company policies.
Trains, develops, motivates, and supervises staff on the assigned shift, providing guidance and resources to accomplish established objectives.
Oversees the accuracy and flow of communications outside the department while on duty.
Monitors gaming and non-gaming operations through video surveillance.
Safeguards the company, team members, guests, and assets.
Maintains knowledge of applicable policies and monitors compliance throughout the property.
Identifies and investigates cheating, theft, fraud, and other illegal or suspicious activities or persons.
Maintains knowledge of casino games, cheating methods, and known cheaters or persons of interest.
Works with other departments and the Indiana Gaming Commission to support service and safety for team members and guests.
Maintains confidentiality, integrity, and professionalism.
Performs other duties as assigned.