Lead Surveillance Agent

PENN Entertainment • Bangor, ME

7d

About The Position

The Lead Surveillance Agent protects the assets of Hollywood Casino Hotel & Raceway by monitoring and observing the facility through CCTV and digital surveillance systems. The role also delivers guest service by acknowledging guests with a friendly greeting, maintaining a positive attitude, anticipating needs, and offering appreciation and a warm farewell.

When assigned to the surveillance monitoring room, the agent patrols the facility using pan, tilt, and zoom cameras; records pertinent activity; and logs, marks, and files recordings. The agent observes facility entrances, cashier cages, the main bank, count rooms, and gaming areas; coordinates with the Surveillance Manager on recordings of questionable activity; assists Security with crime prevention and detection; and conducts investigations as directed. The lead agent also leads Surveillance Department shifts and ensures reports are complete and submitted promptly to the Surveillance Manager.

Requirements

• Must be at least 18 years of age.
• Must qualify for licensing with the Maine Gambling Control Board.
• Must be able to read and write in English and have good verbal communication skills.
• Basic computer knowledge.
• Basic math skills, including addition, subtraction, fractions, decimals, and percentages.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• High school diploma or equivalent and/or six months of related experience and/or training preferred, or an equivalent combination of education and experience.

Nice To Haves

• High school diploma or equivalent and/or six months of related experience and/or training, or an equivalent combination of education and experience.

Responsibilities

• Monitor and observe the facility using CCTV and digital surveillance systems to protect its assets.
• Patrol the facility using pan, tilt, and zoom cameras and record pertinent activity on digital video recording systems.
• Log, mark, and file recordings in the appropriate repositories based on the activity depicted.
• Observe facility entrances, cashier cages, the main bank, count rooms, and gaming areas.
• Coordinate with the Surveillance Manager to record questionable activity for review and possible use as court evidence.
• Prepare daily logs of pertinent activity.
• Assist the Security Department with crime prevention activities.
• Assist in detecting illegal activity in gaming, food and beverage, cage, and count room areas.
• Adhere to departmental and Human Resources policies and procedures.
• Conduct investigations and inquiries as directed by the Surveillance Manager and produce reports on investigations.
• Lead Surveillance Department shifts, including surveillance of electronic gaming devices, cage activities, and count room activities.
• Ensure reports are complete and submitted promptly to the Surveillance Manager.
• Provide guest service by greeting guests warmly, maintaining a positive attitude, anticipating their needs, showing appreciation, and offering a warm farewell.

Benefits

• Day-one medical coverage (may vary by position).
• 401(k) matching (may vary by position).
• Annual performance bonus (may vary by position).
• Paid time off, earned according to local policy and increasing with length of employment.
• Wellness programs designed to support team members' financial, physical, and mental well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED