Surveillance Agent

Caesars Entertainment • Chandler, OK

8d

About The Position

The Surveillance Agent is responsible for the safety and well-being of guests and employees and investigates incidents concerning the welfare of the casino. The agent reviews and approves documents as needed and assists the Security Shift Supervisor with supervising and directing Guest Safety Officers, preparing schedules, and completing daily paperwork. The role also involves developing a working relationship with the police department and maintaining good public relations with guests and employees.

The agent operates surveillance equipment and provides CCTV monitoring and personal observations of departments and job functions to ensure compliance with applicable laws, regulations, policies, procedures, and internal controls. Team members are expected to follow the Everyone Greets Everyone policy, participate in mandatory meetings and pre-shift BUZZ sessions, meet attendance guidelines, and comply with regulatory, departmental, and company policies. The position requires flexibility to work any day or shift, including weekends, evenings, and holidays, and reasonable overtime when required.

Requirements

• High School Diploma or GED.
• Must be at least 21 years of age.
• Must be able to read, write, speak, and understand English.
• Must have basic computer operational skills.
• Must possess excellent customer service, communication, organizational, and writing skills.
• Must be able to work any day of the week and any shift, change shifts on short notice, and work reasonable overtime when required.
• Must be able to sit or stand for long hours while observing numerous CCTV screens in a small room or area and maneuver in close quarters.
• Must be able to respond calmly in crisis and stressful situations.
• Must be able to see and remember specific details of incidents and persons.
• Must be able to lift up to 50 pounds.
• Must be able to tolerate secondhand smoke, high noise levels, bright lights, and dust, and work in a low-light environment.
• Must be able to get along with co-workers and work as a team.
• Must present a well-groomed appearance.
• Must possess good math aptitude.

Nice To Haves

• Previous surveillance experience is preferred but not required.
• A thorough working knowledge of casino games, especially payoffs, odds, procedures, and game protection, is preferred.
• A working knowledge of Gaming Control Board Regulations is preferred.

Responsibilities

• Help ensure the safety and well-being of guests and employees.
• Investigate incidents concerning the welfare of the casino.
• Review and approve documents as needed.
• Assist the Security Shift Supervisor in supervising and directing Guest Safety Officers and in preparing schedules and daily paperwork.
• Develop a strong working relationship with the police department and maintain good public relations with guests and company employees.
• Operate surveillance equipment, including monitors, switchers, computers, controllers, and cameras.
• Provide CCTV monitoring and personal observations of departments and job functions to ensure compliance with laws, regulations, policies, procedures, and internal controls.
• Follow the Everyone Greets Everyone policy and participate in mandatory meetings and pre-shift BUZZ sessions.
• Write detailed reports and provide court testimony when necessary.
• Meet attendance guidelines and adhere to regulatory, departmental, and company policies.
• Work a flexible schedule, including weekends, evenings, and holidays, and reasonable overtime when required.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED