Surveillance Agent

Caesars Entertainment•Chandler, OK

About The Position

The Surveillance Agent is responsible for the safety and well-being of guests and fellow employees and investigates incidents concerning the welfare of the casino. The role reviews and approves documents as needed and assists the Security Shift Supervisor with supervising and directing Guest Safety Officers, preparing schedules, and completing daily paperwork. The agent develops a working relationship with the police department and maintains positive public relations with guests and company employees. The agent operates surveillance equipment, including monitors, switchers, computers, controllers, and cameras. Through CCTV and personal observations, the agent monitors departments and applicable job functions for compliance with laws, regulations, policies, procedures, and internal controls. Team members are expected to follow the Everyone Greets Everyone policy and participate in mandatory meetings and pre-shift BUZZ sessions. The position requires a flexible schedule, including weekends, evenings, and holidays, and a reasonable amount of overtime when required. The agent must be able to work any day and shift and change shifts on short notice.

Requirements

High school diploma or GED required.
Must be at least 21 years of age.
Must be able to read, write, speak, and understand English.
Must have basic computer operational skills.
Must possess excellent customer service, communication, organizational, and writing skills.
Must have good math aptitude.
Must be able to get along with coworkers and work as part of a team.
Must present a well-groomed appearance.
Must be able to work any day of the week and any shift, change shifts on short notice, and work a reasonable amount of overtime when required.
Must be able to remain seated or standing for long periods while observing multiple CCTV screens in a small room or area, and maneuver in close quarters.
Must be able to respond calmly in crisis and stressful situations.
Must be able to see and remember specific details of incidents and people.
Must be able to lift up to 50 pounds.
Must be able to tolerate secondhand smoke, high noise levels, bright lights, and dust, and work in a low-light environment.

Nice To Haves

Previous surveillance experience is preferred but not required.
A thorough working knowledge of casino games, especially payoffs, odds, procedures, and game protection, is preferred.
A working knowledge of Gaming Control Board Regulations is preferred.

Responsibilities

Protect the safety and well-being of guests and fellow employees.
Investigate incidents concerning the welfare of the casino.
Review and approve documents as needed.
Assist the Security Shift Supervisor in supervising and directing Guest Safety Officers in carrying out their duties and company procedures.
Assist the supervisor with schedule preparation and daily paperwork.
Develop a strong working relationship with the police department.
Maintain good public relations with guests and company employees.
Operate surveillance equipment, including monitors, switchers, computers, controllers, and cameras.
Use CCTV and personal observations to monitor departments and applicable job functions for compliance with laws, regulations, policies, procedures, and internal controls.
Follow the Everyone Greets Everyone policy by acknowledging guests and team members, offering friendly greetings, and looking for opportunities to engage with them.
Attend mandatory meetings and pre-shift BUZZ sessions.
Meet attendance guidelines and comply with regulatory, departmental, and company policies.
Provide court testimony when necessary and write detailed reports.