LEAD SURVEILLANCE AGENT
About The Position
The Lead Surveillance Agent protects the assets of Hollywood Casino Hotel & Raceway by monitoring and observing the facility using CCTV and digital surveillance systems. The role leads Surveillance Department shifts, including surveillance of electronic gaming devices, cage activities, and count room activities. The agent ensures reports are complete and submitted promptly to the Surveillance Manager, and provides guest service consistent with the company’s ACES approach: acknowledge guests, convey a positive attitude, engage and anticipate needs, and show appreciation with a warm farewell. The position involves monitoring and recording facility activity, maintaining logs and recordings, assisting with crime prevention and detection, and conducting investigations as directed. The work environment is usually moderately noisy. The role requires meeting the listed physical demands, with reasonable accommodations available for individuals with disabilities.
Requirements
- Must be at least 18 years of age.
- High school diploma or equivalent and/or six months of related experience and/or training preferred, or an equivalent combination of education and experience.
- Basic computer knowledge.
- Ability to read and write in English and communicate verbally effectively.
- Basic math skills, including addition, subtraction, fractions, decimals, and percentages.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Must qualify for licensing with the Maine Gambling Control Board.
- Must be able to meet the physical demands of the role, including occasionally lifting and/or moving more than 25 pounds.
Nice To Haves
- High school diploma or equivalent and/or six months of related experience and/or training preferred.
Responsibilities
- Monitor the facility through pan, tilt, and zoom cameras and record pertinent activity on digital video recording systems.
- Log and mark recordings and file them in the appropriate repositories based on the activity depicted.
- Observe facility entrances, Cashier's Cages, Main Bank, Count Rooms, and gaming areas.
- Coordinate with the Surveillance Manager to record questionable activity for review and possible use as evidence in court.
- Prepare daily logs of pertinent activity.
- Assist the Security Department with crime prevention activities.
- Assist in detecting illegal activities in gaming, Food and Beverage, Cage, and Count Room areas.
- Adhere to departmental and Human Resources policies and procedures.
- Conduct investigations and inquiries as directed by the Surveillance Manager.
- Produce reports on investigations.
- Lead Surveillance Department shifts, including surveillance of electronic gaming devices, cage activities, and count room activities.
- Ensure reports are complete and submitted promptly to the Surveillance Manager.
- Provide guest service in accordance with the ACES approach.
Benefits
- Wellness programs supporting financial, physical, and mental well-being.
- Day-one medical coverage may vary by position.
- 401(k) matching may vary by position.
- Annual performance bonus may vary by position.
- Paid time off earned according to local policy and increasing with length of employment.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
