Surgical Scheduler

St. Mary's Healthcare•Amsterdam, NY

7d•Onsite

About The Position

St. Mary’s Healthcare is hiring a full-time Surgical Scheduler for its Mohawk Valley Orthopedics Office. The role coordinates surgical scheduling with physician schedules and helps ensure patients are prepared for surgery, required testing is complete, and documentation and insurance pre-authorizations are in order. The scheduler also provides patients with surgery-related information and instructions, communicates professionally with patients, families, colleagues, and insurers, and assists with office functions such as referrals, medical records, and billing as needed.

Requirements

High school diploma or GED.
Strong knowledge of medical terminology, ICD codes, and CPT codes.
Ability to organize and establish day-to-day priorities using critical thinking skills.
Ability to multitask while remaining professional, focused, composed, and positive.
Excellent customer service skills; integrity, friendliness, and compassion.
Ability to establish appropriate and effective rapport with others.
Flexibility and initiative; ability to work in a fast-paced environment.
Effective critical-thinking and problem-solving skills.
Proficiency with Microsoft Office products, including Word and Excel.
Strong organizational and interpersonal skills.
Ability to take and follow direction positively and appropriately.
Ability to work both as part of a team and independently.
Effective and appropriate written and oral communication skills.
Ability to speak, read, write, and follow instructions in English.

Nice To Haves

At least 3 years of healthcare experience in a physician practice is preferred.

Responsibilities

Coordinate surgical schedules with physician schedules.
Assist with rescheduling patients and ensuring timely follow-up.
Ensure consent forms and other necessary paperwork are complete and in the patient’s chart.
Schedule required tests and ensure they are completed and cleared before surgery.
Provide patients with information and instructions to prepare for surgery.
Review patient insurance information and coordinate with insurance companies to obtain pre-authorization.
Respond to insurance company requests for information in a timely manner.
Ensure appropriate documentation is included in patient charts, is accurate, and follows institutional standards.
Maintain proper etiquette when interacting with patients, their families or advocates, St. Mary’s employees, and insurance company representatives.
Assist with office functions such as referrals, medical records, and billing as needed and available.
Perform other duties as assigned.