Surgical Scheduler

Trinity Health•Hartford, CT

About The Position

Trinity Health Of New England Medical Group is seeking a Surgical Scheduler to join its GYN Oncology team. Under the direction of the provider, the Surgical Scheduler schedules surgical procedures and related preoperative and postoperative visits. The role maintains provider schedules and coordinates surgical cases in accordance with provider templates, aligning surgeons’ operating room schedules with the ambulatory practice schedule to prevent conflicts. It also involves collecting accurate procedure, demographic, and insurance information from patients. The scheduler coordinates pre-surgical testing and arrangements with the hospital, schedules procedures according to diagnosis and urgency, and obtains required authorizations from third-party payers. The role maintains accurate patient information in EPIC, coordinates information exchanges among physicians and hospital teams, and reviews discharge instructions with patients while ensuring follow-up appointments are scheduled. The Medical Group serves patients in Connecticut and western Massachusetts and provides primary care, specialty care, surgery, urgent care, rehabilitation, imaging, and laboratory services. The organization describes its work as mission-driven and emphasizes dignity, inclusion, and compassionate, person-centered care. It is an Equal Opportunity Employer.

Requirements

High school diploma or equivalent.
2–5 years of healthcare office experience.
Excellent communication skills.

Nice To Haves

Medical terminology knowledge is preferred.
Prior surgical scheduling experience is highly preferred.

Responsibilities

Maintain provider schedules and coordinate surgeries efficiently in accordance with provider templates.
Obtain pre-surgical testing and make arrangements, including reporting to the hospital’s pre-admission testing department.
Schedule procedures within an appropriate timeframe based on the patient’s diagnosis and surgical urgency.
Complete pre-authorizations and prior approvals from third-party payers for radiology and surgical procedures.
Accurately capture and maintain patient demographic, diagnosis, procedure, insurance, and physician information in EPIC.
Coordinate information exchanges about surgical cases among physicians in the group, outside groups, and Saint Francis Hospital and Medical Center.
Review discharge instructions with patients and ensure follow-up appointments are scheduled when the procedure is scheduled.