Surgical Scheduler

Bucks County Orthopedic Specialists•Warrington, PA

7d•Onsite

About The Position

The Surgical Scheduler coordinates and schedules surgical procedures for physicians and advanced practice providers across Bucks County Orthopedic Specialists. The role works with patients, providers, hospitals, surgery centers, and insurance companies to ensure cases are scheduled accurately, efficiently, and on time. The Scheduler serves as a key patient contact throughout the scheduling process, providing procedural information, coordinating pre-operative requirements, obtaining authorizations, and communicating with the parties involved in patient care. The position supports efficient surgical operations, accurate documentation, and a positive patient experience. This is a full-time position in either the Warrington or Doylestown, Pennsylvania office. Candidates residing in Bucks County are preferred.

Requirements

At least one year of prior experience as a Surgical Coordinator or Scheduler is listed as a must-have.
The qualifications section states a minimum of one year of experience in surgical scheduling, medical scheduling, or a physician practice environment is preferred.
Previous experience obtaining surgical pre-authorizations and pre-certifications from commercial insurance carriers and government-sponsored insurance programs.
Experience with EMR systems is required.
Working knowledge of medical terminology, insurance authorization processes, and EMR/EHR systems.
Knowledge of HIPAA and patient confidentiality standards.
Strong communication, organizational, and multitasking skills.
Ability to manage multiple priorities in a fast-paced healthcare environment.
Proficiency with Microsoft Office and general office systems.
Experience in office administration, clerical duties, and front desk operations.
Candidates residing in Bucks County, Pennsylvania, are preferred.

Nice To Haves

Familiarity with Microsoft Office.
Customer service experience.
Good communication and interpersonal skills.
Residence in Bucks County, Pennsylvania.

Responsibilities

Coordinate and schedule surgical procedures with hospitals, surgery centers, physicians, and patients.
Obtain insurance pre-authorizations, pre-certifications, and required approvals, submitting accurate documentation within established deadlines.
Verify insurance coverage and procedure-specific authorization requirements, and resolve authorization issues with insurance carriers, medical providers, and patients to help prevent delays.
Communicate with patients and families about surgical scheduling, preparation instructions, and procedural information.
Verify referrals, insurance requirements, and required surgical documentation before procedures.
Coordinate surgical schedules and communicate with providers about surgical cases and schedule changes.
Prepare and maintain surgical documentation, consent forms, orders, and related records.
Review and track operative reports, hospital information, and surgical documentation as required.
Maintain accurate records in the electronic medical record (EMR/EHR) system.
Assist with surgical coding, billing-related documentation, and charge preparation as needed.
Coordinate communication among providers, clinical staff, hospitals, surgery centers, physical therapy offices, and outside vendors.
Support front office operations, scheduling, phone coverage, and administrative duties as needed.
Assist with scanning, filing, faxing, and other clerical responsibilities.
Follow HIPAA guidelines and maintain patient confidentiality.
Promote a professional, compassionate, and patient-focused environment.
Perform additional administrative or operational duties as assigned.