Surgical Counselor
About The Position
EVP Eyecare is a privately held portfolio company of The Cortec Group. Based in Denver, Colorado, EVP owns and operates a super-regional network of eyecare practices and surgical centers in Colorado, Texas, and Arizona. Its mission is to improve people’s lives through better vision and outstanding patient experiences. Surgical Counselors introduce and educate patients about cataract and LASIK surgery and guide them through preparation for surgery. This includes coordinating scheduling, gathering documentation for pre-certification, providing patient education, and explaining insurance carrier information. The role also supports patients and clinical teams with surgery-related administrative, financial, and follow-up tasks. This position is located in Dallas, Texas. The listed salary range is $22.05–$25.00 per hour.
Requirements
- High school diploma or GED.
- At least two years of work experience in a medical office setting.
- Previous sales background is required.
- Knowledge of insurance carrier policies and procedures.
- Kindness, empathy, and patience when dealing with patients.
- Attention to detail.
- Comfort with the sales aspect of specialty lenses.
- Ability to multitask and work as a team member.
- Skills operating computers, EHR systems, word-processing software, fax machines, and copier machines.
- Ability to cooperate and communicate effectively with staff members and physicians about patient matters.
- Knowledge of basic eye care and hygienic methods and practices involving eye treatment.
- Strong organizational and interpersonal skills, including the ability to manage interactions with difficult people.
- Knowledge of medical terminology.
- Strong knowledge of pharmacy abbreviations.
Nice To Haves
- Prior surgical counseling experience.
- Bilingual in Spanish.
Responsibilities
- Counsel and educate patients about upcoming surgery and lens options.
- Set surgery dates and schedule post-surgical and treatment appointments.
- Send necessary paperwork to the authorization specialist for eligibility, benefits, and authorization.
- Confirm that insurance carrier pre-certification is received before the procedure.
- Discuss implant options, self-pay fees, and financing options.
- Collect fees for specialty lenses and collect co-insurance or co-pays when applicable.
- Issue refunds for cancelled surgeries.
- Create H&Ps.
- Arrange medical or retinal clearance when necessary.
- Obtain eyelid surgery authorizations.
- Answer patient calls.
- Send surgery operative notes, transfer-of-care letters, post-op forms, and post-op drop instructions to referring optometrists; this duty may instead be assigned to Co-Man.
- Perform quality assurance on surgery charts.
- Cooperate and communicate effectively with staff members and physicians about patient matters.
- Perform other job-related duties as assigned.
Benefits
- Medical insurance.
- Dental insurance.
- Vision discounts.
- 401(k) with company match.
- Life insurance.
- Short-term and long-term disability options.
- Employee Assistance Program.
- Generous time-off plans.
- Company-paid holidays.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
