Surgical Counselor Float

THOMAS EYE GROUP PC • Atlanta, GA

6d • Onsite

About The Position

The Surgical Counselor Float interacts professionally with patients, gathering information about their inquiries and questions regarding surgery. The role serves as a customer service advocate and supports the company’s corporate objectives and mission. The position also works with staff members, doctors, and the general public to solve problems and respond to questions related to hospital scheduling.

Requirements

• High school diploma required; a degree is preferred. The job details list a two-year degree as the education level.
• 3–5 years of experience in healthcare with a customer service focus.
• Proficiency in Microsoft Word, Excel, Explorer, and the Internet.
• Typing speed of 45 words per minute.
• Knowledge of surgical terminology.
• Effective communication and customer service skills when working with patients and physicians.
• Proficient oral and written grammar.
• Financial and analytical aptitude.
• Detail-oriented and organized.
• Problem-solving ability and ability to work independently with minimal supervision.
• Positive mindset and mannerisms, with the ability to inspire others.
• Ability to maintain confidentiality of patient records and physician information.
• Ability to manage multiple tasks simultaneously.

Responsibilities

• Gather pertinent information from patients about inquiries and questions regarding surgery.
• Provide customer service to patients and physicians.
• Interact with staff members, doctors, and the general public to resolve problems and respond to inquiries related to hospital scheduling.
• Maintain confidentiality of patient records and physician information.
• Manage multiple tasks simultaneously and work independently with minimal supervision.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree