Surgical Counselor
About The Position
ICON Eyecare is hiring a full-time Surgical Counselor for its clinic in Lone Tree, Colorado, and is willing to train. The role supports patients preparing for eye surgery by counseling them about procedures and lens options, coordinating appointments and authorizations, collecting applicable fees, and completing surgery-related documentation and chart quality checks. The position requires patient-centered communication, attention to detail, organization, and comfort with the sales aspects of specialty lenses. ICON Eyecare is a full-service medical ophthalmology provider offering comprehensive eye care, LASIK, vision correction, and cataract procedures at locations in Colorado. Its mission is to improve people’s lives through better vision and outstanding patient experiences.
Requirements
- High school diploma or GED.
- At least two years of work experience in a medical office setting.
- Previous sales background.
- Knowledge of insurance-carrier policies and procedures.
- Kindness, empathy, and patience when dealing with patients.
- Attention to detail.
- Comfort with the sales aspect of specialty lenses.
- Ability to multitask and work as a team member.
- Skills operating computers, EHR systems, word-processing software, fax machines, and copier machines.
- Ability to cooperate and communicate effectively with staff members and physicians about patient matters.
- Knowledge of Microsoft Word.
- Knowledge of basic eye care and hygienic methods and practices involving eye treatment.
- Strong organizational and interpersonal skills, including the ability to manage interactions with difficult people.
- Knowledge of medical terminology.
- Strong knowledge of pharmacy abbreviations.
Nice To Haves
- Prior surgical counseling experience is preferred.
- Bilingual in Spanish is preferred.
Responsibilities
- Counsel and educate patients about upcoming surgery and lens options.
- Schedule surgery dates and post-surgical or treatment appointments.
- Send necessary paperwork to the authorization specialist for eligibility, benefits, and authorization.
- Confirm that insurance-carrier pre-certification has been received before procedures.
- Discuss implant options, self-pay fees, and financing options.
- Collect fees for specialty lenses and collect co-insurance or co-pays when applicable.
- Issue refunds for cancelled surgeries.
- Create H&Ps.
- Arrange medical or retinal clearance as necessary.
- Obtain eyelid surgery authorizations.
- Answer patient calls.
- Send surgery operative notes, transfer-of-care letters, post-op forms, and post-op drop instructions to referring optometrists; this task may instead be owned by Co-Man.
- Perform quality assurance on surgery charts.
Benefits
- Medical, dental, and vision coverage.
- Educational reimbursement for COA or COT certifications.
- 401(k) with company match and 100% vesting upon contribution.
- Life insurance.
- Short-term and long-term disability options.
- Employee Assistance Program.
- Generous time-off plans and company-paid holidays.
- Uniform allowance.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
