Surgical Counselor
About The Position
EVP Eyecare is a privately held portfolio company of The Cortec Group, based in Denver, Colorado. It owns and operates a super-regional network of eyecare practices and surgical centers under premier brands in Colorado, Texas, and Arizona. Its mission is to improve people’s lives through better vision and outstanding patient experiences. Surgical Counselors introduce and educate patients about cataract and LASIK surgery and guide them through preparations for surgery. This includes coordinating scheduling, gathering documentation for pre-certification, providing patient education, and sharing knowledge of insurance carriers. The position is located at Arlington KE Eye Centers in Arlington, Texas. The role also involves counseling patients on lens and implant options, coordinating authorizations and clearances, handling payments and refunds, preparing and reviewing surgery documentation, and communicating with patients, referring optometrists, staff, and physicians.
Requirements
- High school diploma or GED.
- At least two years of work experience in a medical office setting.
- Previous sales background is required.
- Knowledge of insurance-carrier policies and procedures.
- Kindness, empathy, and patience when dealing with patients.
- Attention to detail.
- Comfort with the sales aspect of specialty lenses.
- Ability to multitask and work as a team member.
- Ability to operate computers, EHR systems, word-processing software, fax machines, and copier machines.
- Knowledge of basic eye care and hygienic methods and practices involving treatment of the eye.
- Strong organizational and interpersonal skills, including the ability to manage interactions with difficult people.
- Knowledge of medical terminology.
- Strong knowledge of pharmacy abbreviations.
Nice To Haves
- Prior surgical counseling experience.
- Bilingual in Spanish.
Responsibilities
- Counsel and educate patients about upcoming surgery and lens options.
- Set surgery dates and schedule post-surgical or treatment appointments.
- Send necessary paperwork to the authorization specialist for eligibility, benefits, and authorization.
- Confirm that insurance-carrier pre-certification has been received before the procedure.
- Discuss implant options, self-pay fees, and financing options.
- Collect fees for specialty lenses and collect co-insurance or co-pays when applicable.
- Issue refunds for cancelled surgeries.
- Create H&Ps.
- Arrange medical or retinal clearance when necessary.
- Obtain eyelid surgery authorizations.
- Answer patient calls.
- Send surgery operative notes, transfer-of-care letters, post-op forms, and post-op drop instructions to referring optometrists; the posting notes that this may be handled by Co-Man instead of the Surgical Counselor.
- Perform quality assurance on surgery charts.
- Communicate and cooperate effectively with staff members and physicians about patient matters.
- Perform other job-related duties as requested.
Benefits
- Medical benefits.
- Dental benefits.
- Vision discounts.
- 401(k) with company match.
- Life insurance.
- Short-term and long-term disability options.
- Employee Assistance Program.
- Generous time-off plans.
- Company-paid holidays.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
